What are the responsibilities and job description for the Family Coach (Human Services Case Manager) position at Department of Human Services?
Initial Posting Date:
02/11/2025
Application Deadline:
02/18/2025
Agency:
Department of Human Services
Salary Range:
$4,715 - $6,866
Position Type:
Employee
Position Title:
Family Coach (Human Services Case Manager)
Job Description:
The
Oregon Department of Human Services
is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star
and our vision for a positive RiSE organizational culture
that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S community members, and others to help us achieve our vision of a diverse and inclusive community.
Opportunity awaits! Join our dynamic Engagement Team at the District 3 Salem Self Sufficiency Office and make a meaningful impact as a Family Coach!
Attention: A Cover Letter and Long Version Resume are required! If you do not submit a Cover Letter, your application will be declined!
Summary of Duties
As a Family Coach (Human Service Case Manager) you will:
- Conduct interviews to determine family needs and eligibility, and complete program applications for program benefits and, if eligible, issues appropriate support.
- Engage clients in family evaluation of strengths and jointly develop a case plan and identify the steps the family will take towards self-sufficiency and meeting their basic needs.
- Monitor progress, needs, and makes necessary modifications to the case plan.
- Initiate and participate in case staffing, employment readiness, life skills training, and supports job search as needed.
- Assist with crisis and safety planning for individuals experiencing domestic violence.
- Explore alternate resources and link clients to community services and may also assist with supporting resources and services within the community.
Minimum Qualifications
- A Bachelor's degree in a Behavioral Science, Social Science, or a closely related field
OR
- A Bachelor's degree in any field and one year of human services related experience (i.e., work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, inadequate housing)
OR
- An Associate degree in a Behavioral Science, Social Science or a closely related field AND two years of human services related experience (i.e., work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, inadequate housing)
OR
- Three years of human services related experience (i.e., work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, inadequate housing).
Must have a valid driver's license and acceptable driving record. For individuals needing an ADA accommodation to meet this requirement, you will need to be able to provide alternate method of transportation.
Candidates must clearly demonstrate meeting the minimum qualifications (What you need to qualify) in their submitted resume or application. This is best done by submitting a complete (long version) resume and/or application with all work experience, including all job duties, education, and relevant volunteer work.
Family Coaches possess soft and technical skills in the following areas:
- Community & Family Focused
- Knowledge of Case Management Practices
- Verbal/Written Communication
- Critical Thinking
- Active Listening and Emotional Intelligence
- Time Management/Flexibility
- Conflict Resolution Team Oriented
- Bilingual English/Spanish Preferred
- Driving Duties REQUIRED. Must have a valid driver's license and acceptable driving record.
Essential Attributes
We are looking for candidates that demonstrate these skills:
Capacity to work successfully with diverse populations and with individuals who find it challenging to express themselves verbally.
Experience successfully organizing work efficiently and managing multiple tasks with interruptions, as well as managing workloads with competing deadline
Experience with case management and assessing customers’ strengths & service needs
Capacity to communicate, establish boundaries and set goals
Experience with direct client service and engagement in dynamic environments.
Attention all candidates! A cover letter and long version resume are highly recommended. Your application materials will determine if you are selected to move forward in the process. During the
pay equity assessment
, the information provided on your application will determine your starting salary - please include detailed work and education history.
The use of outside resources such as Artificial Intelligence software during applicant skill assessments, examinations, and/or interviews is prohibited unless otherwise stated by the hiring agency. Unauthorized use of outside resources during the hiring process will result in disqualification.
Working Conditions
- Position is fast paced at times.
- High volume of individual and family contact.
- You will be exposed to a diverse range of customers and will need to respond with compassion and professionalism through a cultural and trauma informed lens.
- You will have contact with a range of people including some who may be experiencing emotional and financial stress.
- You will work with domestic violence survivors. These situations may be stressful and understanding self-care and available resources are important.
- Employee's work is conducted in offices, participant's homes, and other community sites.
- Hours of work may vary from day to day and may include evenings and weekends.
- Your work schedule will be 8 a.m. – 5 p.m. PST, Monday – Friday. Occasionally you will need to adjust your schedule based on service need.
- This position requires flexibility to work various hours, to flex in/out to allow for attending local events.
- Must have a valid driver's license and acceptable driving record. For individuals needing an ADA accommodation to meet this requirement, you will need to be able to provide alternate method of transportation.
- This is not a remote position.
Background Checks and Requirements
-
If selected as a finalist, we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification. Additional background check information.
- The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.
- A Cover Letter and Long Version Resume are Required. Failure to provide a Cover Letter will cause your application to be declined.
Benefits
- ODHS Employee Resource Groupcommunities that promote shared learning.
- Cost of Living Adjustments.
- Annual salary increases (until you reach the top of the listed salary range).
-
Amazing benefits package.
-
Possible eligibility for the Public Service Loan Forgiveness Program.
Employment Preference
Veterans’ preference:
- Veterans’ preference information.
- How to submit your Veteran documents for preference. Please do not attach your Veterans’ preference documentation in the Resume/CV field of your application.
General Information
- This is a permanent, full-time position and is represented by the Service Employees International Union (SEIU).
- This recruitment may be used to fill future vacancies in the same classification.
Contact Information
We invite you to contact the recruiter for accommodation requests under the Americans with Disabilities Act (ADA), application questions or job-specific questions.
- The recruiter for this position is Brent Lawrence. If you contact the recruiter, please include the job requisition number
-
Email: brent.lawrence@odhs.oregon.gov
