What are the responsibilities and job description for the Human Service Case Manager position at Department of Human Services?
Initial Posting Date:
11/22/2024
Application Deadline:
12/09/2024
Agency:
Department of Human Services
Salary Range:
$4,138 - $6,025
Position Type:
Employee
Position Title:
Human Service Case Manager
Job Description:
Human Services Case Manager / REQ-169902
Salary: $4138- $6025
Location: Roseburg
The
Oregon Department of Human Services
is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star
and our vision for a positive RiSE organizational culture
that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S community members, and others to help us achieve our vision of a diverse and inclusive community.
OPPORTUNITY AWAITS!
Do you want the opportunity to match the needs of people in the community with available federal, state and local programs or other resources to meet those needs? Do you want to be part of a diverse workforce that collaborates and learns from each other to improve services that supports the elderly, people with disabilities and communities? Then, we want to hear from you!
SUMMARY OF DUTIES
This position assesses initial applicants, their family situation, and on-going participants to develop, coordinate, and arrange a variety of services to allow elderly and disabled adults or medical patients about to be discharged from a hospital to get the continuity of care needed or to allow families in Oregon's family assistance programs to become self-sufficient while helping them to meet their basic needs.
A day in the Life of a Case Manager’ video (YouTube):
https://www.youtube.com/watch?v=1NknTTZN7qo
Major duties include:
- Perform reassessments (CA/PS), at least annually, on all service cases and complete within designated timeframe to avoid interruption of services and payment to providers. Determine if modifications of service plan are needed and complete paperwork related to any changes in facility or provider hours. Complete review of financial eligibility at least annually and document as required by policy.
- Provide monthly direct/indirect contact with clients, pulling and utilizing computer-generated reports, Targeted SNAP reviews and other reports. Make adjustments to care plans and vouchers, facilitate the homecare worker selection process and request vacation voucher payments to homecare workers as needed. Narrate pertinent client contacts in OACCESS within designated timeframe and in a manner that demonstrates ongoing monitoring of safety/health and services.
- Coordinate Community Health Support Program (Long Term Care Community Nurse) and Emergency Response System services for clients as needed.
- Coordinate with Diversion-Transition Coordinator immediately following notification of client going into NF care. Pursue all avenues toward relocation for any resident with the potential to return to the community.
- Work with intensive assessment case manager on difficult clients for coordination of placement or Behavioral Support Service referrals.
WORKING CONDITIONS
The worker is required to make home visits to various areas of Douglas County. Case Managers may be exposed to unclean living conditions, communicable diseases, second-hand smoke and pets. The position requires regular contact with clients/family members/other contacts who may be emotionally fragile, demanding, and potentially hostile. The ability to prioritize vulnerable clients, think critically in crisis situations, and communicate appropriately in stressful situation is essential.
There is required use of a laptop computer during home visits; strong computer skills are required to navigate a variety of mainframe screens and search online for pertinent rules and regulations pertaining to eligibility and program specifics. Multiple and restrictive Federal and State regulations apply. Numerous procedures exist for processing assignments that vary in nature and must be completed timely and accurately. The worker must be able to communicate program requirements in a manner that facilitates understanding to the general public and mentally and/or physically impaired individuals. Physical demands of the position in the office are limited.
MINIMUM QUALIFICATIONS
- A bachelor's degree in a Behavioral Science, Social Science, or a closely related field; OR
- A bachelor's degree in any field and one year of human services related experience (i.e., work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, inadequate housing); OR
- An associate's degree in a Behavioral Science, Social Science or a closely related field AND two years of human services related experience (i.e., work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, inadequate housing); OR
- Three years of human services related experience (i.e., work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, inadequate housing).
ESSENTIAL ATTRIBUTES
- Attention to Detail: Experience maintaining a high level of attention to detail, resourcefulness, intuition, and self-motivation while working independently.
- Customer Service: Excellent people/customer service skills. Experience obtaining information through interviews.
- Teamwork: Experience working effectively in a team environment and collaborate with coworkers effectively.
- Self-Motivated: Experience being committed to organizational/team goals and going the extra mile to achieve them; Actively seeking out opportunities and seizing them when they occur.
ATTENTION ALL CANDIDATES! Clearly describe how you meet the minimum qualifications and essential attributes in your application materials. Your application materials will determine if you are selected to move forward in the selection process. Please include detailed work and education history.
BACKGROUND CHECKS AND REQUIREMENTS
- If selected as a finalist, we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification.Additional background check information.
- The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.
BENEFITS
- Amazingbenefits package.
- Cost of Living Adjustments.
- Annual salary increases (until you reach the top of the listed salary range).
- ODHS Employee Resource Groupcommunities that promote shared learning.
- Possible eligibility for thePublic Service Loan Forgiveness Program.
EMPLOYMENT PREFERENCE
Veterans’ preference:
- Veterans’ preference information.
- How to submit your Veteran documents for preference. Please do not attach your Veterans’ preference documentation in the Resume/CV field of your application.
GENERAL INFORMATION
- This is a permanent, full-time position and is represented by the Service Employees International Union (SEIU).
- This recruitment may be used to fill future vacancies in the same classification.
CONTACT INFORMATION
We invite you to contact
ADA.DHS@dhsoha.state.or.us
for accommodation requests under the Americans with Disabilities Act (ADA), application questions or job-specific questions.- The recruiter for this position is Jennifer Moisa. If you contact the recruiter, please include the job requisition (REQ) number listed at the top of this job post.
- Email:JENNIFER.M.MOISA@odhs.oregon.gov
Salary : $4,138 - $6,025
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