What are the responsibilities and job description for the Office Specialist 2 position at Department of Human Services?
Initial Posting Date:
03/12/2025
Application Deadline:
03/19/2025
Agency:
Department of Human Services
Salary Range:
$3,429 - $4,622
Position Type:
Employee
Position Title:
Office Specialist 2
Job Description:
The
Oregon Department of Human Services
is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star
and our vision for a positive RiSE organizational culture
that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S community members, and others to help us achieve our vision of a diverse and inclusive community.Opportunity awaits!
Imagine a career that not only values your expertise but also paves the way for your professional growth. If you have a background in secretarial or administrative roles and a familiarity with agency programs, we are eager to hear from you!
As an Office Specialist 2, you will work in the Beaverton Office providing support to District 16, which serves Washington County. You will primarily support the District’s Administrative Office and multiple agencies. This position is not eligible for a remote schedule.
Summary of Duties
As an Office Specialist 2, you will:
- Be the first face of contact in most field offices for Oregonians and provide a welcoming environment for individuals interacting with the department.
- Support the infrastructure of the office by supporting the day-to-day operation.
- Provide informational services and guidance to the public.
- Processing incoming paper and electronic applications, files, etc.
- Assist Oregonians by providing support with the online Oregon Eligibility system, for ODHS, Oregon Health Authority (OHA), and Department of Early Learning and Care (DELC) programs. by phone or email to resolve any questions or concerns.
- Assisting Oregonians through a trauma informed lens.
- May include financial desk responsibilities.
- Processing records, assists in scheduling, and assists in supporting hiring activities.
Learn more about our programs, as your work providing services will be through the
Oregon Eligibility Partnership
(OEP).
Minimum Qualifications
- Two years of general clerical experience that includes keyboarding, word processing, or other experience generating documents; OR
- An associate degree in any field; OR
- An equivalent combination of education and experience.
Essential Attributes
We are looking for candidates with:
- Experience in a reception setting, including scheduling knowledge and working with people experience in crisis.
- Demonstrated experience managing a high volume of tasks with competing deadlines and staying organized.
- Experience with crisis intervention or conflict resolution techniques.
- Experience adjusting communication style to the receiving audience and building rapport with a variety of people from diverse populations or situations.
- Demonstrated experience quickly adjusting to changing priorities and new tasks, experience learning new processes and systems.
- Experience gathering information from customers to help determine the type of services meets their needs.
Attention all candidates!
- Clearly describe how you meet the minimum qualifications and essential attributes in your application or resume. Your application materials will determine if you are selected to move forward in the selection process. Please include detailed work and education history.
- While we do accept resumes and cover letters that have been created with Artificial Intelligence (AI) software, the use of outside resources such as AI software during skill assessments, examinations, and/or interviews is prohibited unless otherwise stated by the hiring agency. Unauthorized use of outside resources during the hiring process will result in disqualification.
Working Conditions
- Experience constant contact with the public, including contact with and possibly de-escalating customers experiencing emotional and financial stress.
- Experience high volume of computer work, using various computer programs in a fast-paced team environment.
- Priorities and procedures may change daily and requires the ability to be flexible in application of procedures.
- This position works in the admin office and is not a remote position.
Background Checks and Requirements
- If selected as a finalist, we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification.Additional background check information.
- The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.
- May require a valid driver’s license or other acceptable method of transportation.
Benefits
- ODHS Employee Resource Groupcommunities that promote shared learning.
- Cost of Living Adjustments.
- Annual salary increases (until you reach the top of the listed salary range).
- Amazingbenefits package.
- Possible eligibility for thePublic Service Loan Forgiveness Program.
Employment Preference
Veterans’ preference:
- Veterans’ preference information.
- How to submit your Veteran documents for preference. Please do not attach your Veterans’ preference documentation in the Resume/CV field of your application.
General Information
- This is a permanent, full-time position and is represented by the Service Employees International Union (SEIU).
- The salary listed is the non-PERS qualifying salary range. If the successful candidate is PERS qualifying, the salary range will reflect an additional 6.95%.
- This recruitment may be used to fill future vacancies in the same classification.
- The use of outside resources such as Artificial Intelligence software during applicant skill assessments, examinations, and/or interviews is prohibited unless otherwise stated by the hiring agency. Unauthorized use of outside resources during the hiring process will result in disqualification.
Contact Information
We invite you to contact the recruiter for accommodation requests under the Americans with Disabilities Act (ADA), application questions or job-specific questions.
- The recruiter for this position is Yvette Medford. If you contact the recruiter, please include the job requisition number.
- Email:yvette.c.medford@odhs.oregon.gov
- Phone (call or text): 541-709-0306
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