Supervisory Homeless Coordinator

This position is located in the DC Department of Human Services (DHS), in the Homeless Individuals Division, within the Family Services Administration (FSA). The Supervisory Homeless Services Coordinator is responsible for assisting homeless individuals and families with shelter, housing and supportive services, and prevention services to either divert from or move beyond homelessness and towards self-sufficiency. The incumbent is responsible for assisting the senior level Homeless Services staff and the Administrator on the ongoing implementation, oversight, monitoring and evaluation of homeless services programs. Specifically, the incumbent is responsible for ensuring that performance goals related to oversight, emergency services, constituent and stakeholder services, coordination of service delivery, low barrier shelter oversight, and overall service delivery for individuals experiencing homelessness are met.

About DHS

It is the mission of DHS to empower every District resident to reach their full potential by providing meaningful connections to work opportunities, economic assistance, and supportive services. Our approach to preventing homelessness and supporting individuals and/or families experiencing homelessness is focused both on systems-level reforms and on the quality of the programs and supports within that system. These efforts include creating economic opportunity, making our neighborhoods safer, and providing more effective and efficient government services. This job announcement may be used to fill any future vacancies throughout the DC Government, Department of Human Services (DHS). The Family Services Administration (FSA) helps individuals and families experiencing homelessness, people with low income, adults at-risk for abuse or neglect, teenage parents, families experiencing challenging times and refugees to become stable and fully self-sufficient through an array of social services, assessments and case-management and crisis-intervention.

Duties and Responsibilities

Participates in the day-to-day management and oversight of assigned homeless services programs. Develops, monitors, and attains the Office of Shelter Management’s performance goals. Participates with the development, implementation, and compliance monitoring of existing policies, procedures and protocols. Ensures that all homeless services programs operate in compliance with the Homeless Services Reform Act of 2005 (Revised in 2017), the Americans with Disabilities Act and all other relevant Federal and local laws, regulations and rules. Serves as the lead coordinator to ensure shelter inventory is accurately tracked and utilized to maximize resources, services, and funding. Provides guidance and oversight of select Office of Shelter Management staff and Contracted Provider’s point of contacts to ensure procedures are being followed. Collaborates with leadership of FSA, ESA, legal advocates, the Mayor's office, etc. on issues around placement decisions. Responsible for ensuring that data on utilization, occupancy, and case management, is tracked and analyzed to provide insight to on-going process improvement. Makes policy recommendations and implements policy based on data. Provides direct supervision for staff. Develops performance plans, monitors the performance and completes performance evaluations for all subordinate staff.

Qualifications and Education

Degree: behavioral or social science; or related disciplines appropriate to the position.

OR

Combination of education and experience that provided the applicant with knowledge of one or more of the behavioral or social sciences equivalent to a major in the field.

OR

Four years of appropriate experience that demonstrated that the applicant has acquired knowledge of one or more of the behavioral or social sciences equivalent to a major in the field.

AND

Specialized experience is experience which is in or directly related to the line of work of the position and has equipped the applicants with the particular knowledge, skills and abilities to successfully perform the duties of the position. To be creditable, one (1) year of specialized experience must have been equivalent to at least the next lower grade level in the normal line of progression.

Licenses and Certifications

None

Working Conditions/Environment

The work is performed primarily in an office setting. Additionally, the incumbent makes trips to the facilities of contractors, service providers and other District agencies to obtain/provide information, monitor compliance and provide training and technical assistance.

Other Significant Factors

Tour of Duty: Monday – Friday; 8:30am – 5:00pm (On-Call and Flex)

Tour of duty hours will vary to align with homeless services needs including some evenings and weekend work to support outreach, shelter operations, hypothermia and hyperthermia seasons to support homeless individuals.

Staff office will be located at 64 New York Avenue, NE however majority of work is performed in the community conducting outreach visit, shelter visits, and community events.

Pay, Plan, Series & Grade: MS-0101-13

Promotion Potential: None

Collective Bargaining Unit: This position is not covered under a collective bargaining agreement.

MSS At-Will Statement: Positions in the Management Supervisory Service (MSS) serve at the pleasure of appointing authority and may be terminated at any time with or without cause.

Position Designation: This position has been deemed Security Sensitive under the guideline of the DC Personnel Manual. Incumbents of this position are subject to enhanced suitability screening pursuant to Chapter 4 of DC personnel regulations. Accordingly, incumbents must successfully pass a criminal background and consumer credit check as a condition of employment and will be subject to periodic criminal background checks for the duration of their tenure.

Emergency Designation: This position has been designated as Emergency. Employees occupying positions designated as Emergency are required to:

• Provide advice, recommendations, and/or specific functional support necessary for the continuity of operations during a declared emergency.
• Remain at their duty station, or alternate work location (approved by their supervisor), if activated, when a situation or condition occurs and results in early dismissal for nonessential/non-emergency employees.
• Report to their duty station, when activated, on time and as scheduled when a situation or condition occurs during non-work hours, and results in the late arrival or closing of District government offices for non-essential/non-emergency employees.
• Telework during a declared emergency, instead of remaining or reporting to his or her duty station, if directed by the agency head (or designee), supervisor or manager.
• Carry or wear their official District government ID card during the period of the declared emergency, if not teleworking.

EEO Statement: The District of Columbia Government is an Equal Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, family responsibilities, matriculation, physical handicap, or political affiliation.