Network Specialist I (Network Technician Apprentice)

#00047553

01/17/2025

02/01/2025

Network Specialist I (Network Technician Apprentice)

0287/B17

Army-17C, 25B, 255A, 255N, 26A, 26B; Navy-IT; Coast Guard-IT; Marine Corps-0631; Air Force-3D0X2, 3D1X1; Space Force-5C0X1N, 5C0X1S

Non-exempt

1

Chief Operations Office / Cyber Operations

$2600.00 – $5200.00 monthly

24 months

30 – 40 hours

This position may be eligible for flexible work hours and/or a hybrid work schedule if certain program guidelines are met; working arrangements may change at any time at the sole discretion of the agency.

None

Central / Austin, Texas 78756

https://dir.texas.gov/

People and Culture Office

(512) 475-4922 or (512) 463-5920

• Select “Apply Online” to apply for the job at https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en

• You must create a CAPPS Career Section candidate profile or be logged in to apply.

• Update your profile and apply for the job by navigating through the pages and steps.

• Once ready, select “Submit” on the “Review and Submit” page.

• If you have problems accessing the CAPPS Career Section, please follow the instructions in the Resetting CAPPS Password for Job Candidate desk aid.

• Applicants must provide in-depth information in the EXPERIENCE & CREDENTIALS section to demonstrate how they meet the position qualifications. Incomplete applications may result in disqualification.

• Resumes may be uploaded as an attachment but are not accepted in lieu of the information required in the EXPERIENCE & CREDENTIALS section of the application.

Candidates will be notified for appointments as determined by the selection committee.

Section 651.005 of the Government Code requires males, ages 18 through 25 years, to provide proof of their Selective Service registration or proof of their exemption from the requirement as a condition of state employment.

We are unable to sponsor or take over sponsorship of an employment Visa at this time.

The Department of Information Resources does not exclude anyone from consideration for recruitment, selection, appointment, training, promotion, retention, or any other personnel action, or deny any benefits or participation in programs or activities, which it sponsors on the grounds of race, color, national origin, sex, religion, age, or disability. Please call 512-463-5920 to request reasonable accommodation.

Performs entry-level network systems work. Works under close supervision, with minimal latitude for the use of initiative and independent judgment. Employees at this level may have limited experience or no formal experience and spend the majority of their time performing simple to routine work following standard procedures.

• Works with internal resources for optimal voice and data network design and adherence to State of Texas client policies.
• Monitors system usage and makes recommendations to senior level network engineers.
• Proactively plan and manage projects to include the implementation of voice and data services and voice and data network for clients.
• Performs Tier 1 support for the network and our clients; provide technical support to peers and other State agencies; coordinate voice and data upgrade, implementation and test plans; performs second level technical supports and escalation for telecommunications voice and data issues within the State of Texas.
• Ensures compliance with regulatory voice and data guidelines. Research studies, forecasts, and modeling exercises to glean relevant information for the basis of future voice changes.
• Consults with client organizations to understand their business and technical needs. Represents the agency at business meetings, customer network meetings, conferences; creating and maintaining productive relationships with supplies of telecommunications services to increase knowledge about new network services and equipment; responsible for testing network continuity prior to Customer Premise Equipment (CPE) installations, update appropriate documentation; perform evaluation of vendor capabilities.
• May occasionally be required to assist with on-call support.
• Performs related work as assigned.

• A student currently enrolled in Austin Community College as an upper-division level (junior or senior) undergraduate, with a major or course work in information technology, computer science, or a related field.
• Must possess academic performance that is considered in good academic standing by college/university standards.

• Fundamental understanding of IP networking and routing and switching.
• Fundamental understanding of Operating Systems such as Linux or Windows.
• 2 semesters of undergrad studies in an IT/Network related program.
• Basic understanding of Network Security.
• Cisco network certifications encouraged and supported during employment at DIR.

We are interested in students with skills in the following:

• Understanding of telecommunications/IT principles, procedures, and terminology.
• Proficiency in the use of a personal computer and applicable software necessary to perform work assignments e.g., word processing, spreadsheets (Microsoft Office preferred).

• The team meets regularly and interacts to spur discussions and brainstorm strategies. Your input will be valued, and your opinions will be heard.
• Frequent use of a personal computer.
• Frequent listening and talking.
• Frequent work in a dynamic environment, as a team member, and in direct contact with others.
• Occasional bending, stooping.

• Regular and punctual attendance.
• Background check required.
• Ability to understand, follow and convey brief oral and/or written instructions.
• Ability to develop and interpret policies and procedures with management.
• Ability to effectively manage priorities and demonstrate excellent organizational skills including follow through and customer service abilities.
• Ability to communicate effectively with management in a dynamic work environment.
• Ability to establish and maintain effective and cordial working relationships at all organizational levels, including agency management, direct supervisors, co-workers, internal and external customers.
• Ability to communicate both verbally and in writing, in a clear and concise manner.
• Ability to work independently and as part of a team, and to support and contribute to a cohesive team environment.
• Ability to work under pressure to complete assigned tasks within a given timeframe.
• Comply with all applicable safety rules, regulations, standards.
• Ability to comply with all agency policies and applicable laws.