What are the responsibilities and job description for the Revenue Agent 2 position at Department of Revenue?
Initial Posting Date:
03/05/2025
Application Deadline:
03/12/2025
Agency:
Department of Revenue
Salary Range:
$4,023 - $5,575
Position Type:
Employee
Position Title:
Revenue Agent 2
Job Description:
Why Join Us
Oregon counts on us! Our
Mission, Vision, and Values
guide us as we serve Oregon taxpayers whose tax dollars support the critical infrastructure of Oregonians' daily lives.
Department of Revenue is recruiting for a Revenue Agent 2 (RA2) position. We are looking for talented, detail-oriented individuals to join our Collections Division in the Tax Collections Unit 2.
This position is headquartered in our Salem office; however, the successful candidate may be eligible for in state hybrid work. Hybrid work consists of performing duties onsite in a standard office environment and working remotely.
In order to be considered for Department of Revenue recruitments, you must reside within the state of Oregon. Current Revenue employees who live outside of Oregon may apply and will be considered.
What You Will Be Doing
Below is a sampling of job duties. It is not meant to encompass all duties.
Collections and Investigations
- Locate customers, search for assets, employment, sources of income and determine collection potential of accounts by performing field, computer, and telephone research.
- Contact customer or representative, by phone or in person, to encourage payment
- Negotiates and establishes payment agreement.
Field Work and Higher Risk Accounts
- Manage an appropriate workload in GenTax via “get next task”.
- Maintains the integrity of the agencies computerized database by verifying and updating confidential information when those who owe call the department.
Public Assistance and Customer Service
- Assists and educates the public in person, by correspondence, and by telephone to answer in-depth questions regarding collection procedures of various programs, and options available to customers to resolve their liabilities.
- Answers general questions about various programs administered by the department.
Account Maintenance
For a complete position description click
here
For any additional questions please contact Elizabeth Zolkoske,
Elizabeth.ZOLKOSKE@dor.oregon.gov
This Is What You Need To Qualify
One year of experience in direct collection of past due accounts (telephone or face-to-face) including knowledge of field collection techniques.
Collection experience must have been your primary responsibility, not incidental to other major duties, and have included:
tracing and contacting debtors;
effecting collections by telephone or letter;
determining need for, and authorizing, payment plans; and
applying a knowledge of business and accounting records to determine the extent of liability and appropriate collection techniques.
On your application, be specific in describing your collections experience in each of the areas listed; and in explaining how you gained your knowledge of field collection techniques.
SPECIAL QUALIFICATIONS
The position requires an Oregon driver's license valid for the class of vehicles used by the employing agencies.
The ideal candidate will possess the following desired skills and attributes:
- Good communication skills for extensive public contact.
- Ability to deal with difficult and hostile people in person and on the phone.
- Demonstrated ability exercising excellent judgement and decision-making skills.
- Ability to work independently without constant supervision.
- Good team member- including the willingness to collaborate, share information, and contribute to the section's success.
What's In It For You
The State of Oregon offers a competitive and affordable health and benefits package, including excellent
medical, vision and dental
coverage, pension and retirement programs
, paid holidays off, and personal business leave, as well as paid and accrued vacation leave, and sick leave. In addition to standard medical benefits and employee leave, the state also provides additional optional benefits, such as basic life insurance, short-term disability, long-term disability, deferred compensation savings program, and flexible spending accounts for health care and childcare expenses.
How to Apply
- Click on the "Apply" link above to complete your online application and submit by the posted closing date and time. For step-by-step instructions clickapply to work for the stateorcurrent state employee.
- The work experience and/or education section of your application must clearly demonstrate how you meet all the minimum qualifications and desired skills and attributes listed above.
- Complete any supplemental questions through Workday.
- Attach your current resume (Workday job history may substitute for a resume).
- Warning – Workday will timeout after 20 minutes of inactivity and will not save your application progress. There is now a “save for later” function, if you need to take a break please be sure to click the save for later button to save your progress.
- Be sure to check Workday and your email for additional tasks and updates. After hitting submit there may be additional required tasks for you to complete prior to the announcement closing.
- If you are requesting Veteran’s Preference, you will receive a Workday task to submit your supporting documents. Be sure to submit your documentation prior to the close date of this posting in order to have the preference considered.
Additional Information
- This is an SEIU-represented position. This recruitment may be used to fill additional vacancies as they occur.
- The salary listed is the non-PERS qualifying salary range. If the successful candidate is PERS qualifying, the salary range will reflect the additional 6.95%.
- Review theClassification and Compensationpage for more details on the classification, or you may visit our website for information on the job offer process followingpay equity.
- Applicants must be authorized to work in the United States. Applicants who require VISA sponsorship will not be considered at this time.
- Eligible veterans who meet the qualifications will be given veterans' preference. Click on the following link for additional information onVeterans’ Preference.
- Criminal Records Check - Employment in any position with the Department of Revenue for all current and prospective employees is contingent on passing a criminal background and fingerprinting check. Circumstances of any criminal conviction will be reviewed to determine eligibility for the position under recruitment.
- To work for the Department of Revenue you must comply with all income tax laws. This means that the department will check to see if you have filed Oregon income tax returns and made arrangements to pay any outstanding liabilities before offering you a position.
- If you need an application in an alternate format in order to complete the process, you may contact us at: Human Resources at (503) 945-8547.
Helpful Links
How to Set Job Alerts
Workday Applicant FAQ
Understanding the State Application Process
Help & Support
web pageThe Oregon Department of Revenue strives to create an inclusive environment that welcomes and values the diversity of the people we serve. We foster fairness, equity, and inclusion to create a workplace environment where everyone is treated with respect and dignity. The Oregon Department of Revenue is an equal opportunity, affirmative action employer committed to workforce diversity.
Studies have shown that women and people of color are less likely to apply for jobs unless they meet every one of the desired attributes listed. We are most interested in finding the best candidate for the job, and that candidate may be one who comes from a non-traditional background. We would encourage you to apply, even if you don't meet every one of our attributes listed. If you are unsure whether you meet the qualifications of this position, please feel free to contact us to discuss your application.
