What are the responsibilities and job description for the ASSOCIATE GOVERNMENTAL PROGRAM ANALYST position at Department of Social Services?
Works together with technical staff and end users to support the successful implementation and use of ACMS. Act as point of contact for all end users, including the public, for ACMS questions or concerns, including the detailed reporting of possible defects or bugs. Research and resolve issues at lowest tier level and escalate technical system issues to identified tier support. Coordinates and supports the use of ACMS statewide. Manages stakeholder outreach, effectively communicates with all stakeholders (i.e. CDSS, Department of Health Care Services, Covered California, County Welfare Director Advocates, counties, and the public) by providing scheduled communications to internal and external stakeholders on past and upcoming activities and accomplishments. Supports the testing of ACMS updates with user acceptance testing, coordinating training activities, and validating user stories and test scripts.
Work within the project’s task and defect management system to complete daily assigned tasks and collaborate with other users whose work may be dependent on your task completion. Works with Training Bureau to analyze changes in government regulations and mandates and provides recommendations to management for changes to the ACMS system. Assists with testing newly developed code and high-level regression testing to ensure functionality built in previous releases continues to work properly. Collaborate and coordinate with SHD Training Bureau to integrate policy changes in to ACMS workflows.
Please let us know how you learned about this career opportunity by taking the brief survey that follows: Recruitment Survey.
Would you like more information regarding career opportunities with the CDSS? We’d love to hear from you! Please contact us at Recruiter@dss.ca.gov and include the job classification and job control number in the subject line. Information about applying for a state job can be found here: Three Steps to a State Job.
You will find additional information about the job in the Duty Statement.
Working Conditions
This position may be eligible for hybrid telework under California Government Code Section 14200 for eligible applicants residing in California. All telework schedules are subject to change and may be reevaluated at any time. Specific telework arrangements may be discussed in more detail with the respective hiring manager. Telework does not change the terms and conditions of employment, the essential functions of job duties, or required compliance with the Department of Social Services policies.
Minimum Requirements
You will find the Minimum Requirements in the Class Specification.- ASSOCIATE GOVERNMENTAL PROGRAM ANALYST
Additional Documents
- Job Application Package Checklist
- Duty Statement
Position Details
Department Information
We provide timely, independent and impartial due process hearings and produce timely, legally correct decisions. We maintain the integrity of the state hearing process, provide efficient administration of the state hearing process, communicate with counties, claimants, and others to achieve an efficient and effective state hearing process and identify and influence various issues that arise in the state hearings process that appear inconsistent with existing law or policy.
CDSS Guiding Principles
Community Engagement
Empowerment
Quality Services
Data Defined Outcomes
Special Requirements
- The position(s) require(s) a Background Investigation be cleared prior to being hired.
Do not include any confidential information on any documents (i.e., application, resume, or transcripts) you submit for this job vacancy. Confidential information that should be excluded or removed from these documents include but is not limited to: Social Security Number (SSN), birthday and/or age, photos, student/other ID number, driver’s license number (unless required), basis of eligibility, exam results, LEAP status, and marital status. Confidential information submitted via a CalCareer Account (electronic application) is automatically redacted upon submission.
The Supplemental Questionnaire must be no more than two pages in length, single-spaced, using Arial 12-point font and must have the applicant's first and last name, and the title Supplemental Questionnaire in the header on the first page.
Candidates are required to complete the Questionnaire (see questions below) in addition to completing an Examination/Employment Application (STD 678). Your response should be no longer than two letter pages using no smaller than 12 point size Arial font.
Supplemental Questionnaire – Required – Applicants that do not answer the three (3) questions listed below will not be considered for this job.
Only those candidates who submit all required documents by the final filing date will be considered for an interview.
Please Note: Cover letters, resumes, applications, and/or Statement of Qualifications will not take the place of the Questionnaire.
1. Please tell us what interests you about this position and why you believe you would be the best candidate.
2. Describe your experience in collaborating both as an individual and team member with internal and external stakeholder groups.
Be sure to detail the nature of the collaboration, as well as your role in preparing for and facilitating meetings, and coordinating responsibilities across organizations.
3. Please describe your experience working in a technological environment.
Include examples of projects you have participated in and any technical-related duties you had.
Subject to fingerprinting and criminal record clearance by Department of Justice and Federal Bureau of Investigation.
You are required to complete employment history on the application form (STD 678). You may be disqualified from the hiring and selection process if the employment history is inaccurate or incomplete. Resumes will not take the place of employment history.
If you are meeting minimum qualifications with education, you must include your unofficial transcripts for verification. If selected, you may be required to provide official transcripts at the time of hire.
Training and Development assignments may be considered based on the availability of eligible candidates and are subject to approval by the Hiring Authority prior to appointment. Training and Development assignments are temporary in nature and shall not exceed twenty-four (24) months.
Candidates who reside outside of the State of California may be admitted to the job interview, but they must provide proof of residence in California prior to being eligible for appointment.
Application Instructions
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 5/4/2025Who May Apply
Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
How To Apply
Address for Mailing Application Packages
You may submit your application and any applicable or required documents to:
Address for Drop-Off Application Packages
You may drop off your application and any applicable or required documents at:
Required Application Package Documents
The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:
- Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
- Resume is optional. It may be included, but is not required.
- Statement of Qualifications -
A Supplemental Questionnaire is Required.Please see the Special Requirements section of this job advertisement for detailed instructions for the Supplemental Questionnaire submission.
Desirable Qualifications
- Knowledge and ability to complete staff work;
- Ability to analyze data and information;
- Ability to effectively communicate verbally and in writing;
- Ability to effectively facilitate meetings and communicate with a large audience of stakeholders;
- Ability to participate as a contributing team member; and
- Ability to seek mutually acceptable solutions and develop strategies to address complex issues.
Benefits
TRANSPORTATION REIMBURSEMENT
- Public transit (mass transit) passes.
- 100 percent discount on public transit passes sold by state agencies, up to the monthly exclusion amount provided by the Internal Revenue Service (IRS).
- 100 percent reimbursement on public transit passes purchased by state employees, up to the monthly exclusion amount provided by the IRS.
- Vanpool drivers and riders
- 100 percent reimbursement on the monthly fee, up to the monthly exclusion amount provided by the IRS.
Benefit information can be found on the CalHR website and the CalPERS website.
Contact Information
The Hiring Unit Contact is available to answer questions regarding the position or application process.
Hiring Unit Contact:
Mianca Stewart
(916) 309-3355
mianca.stewart@dss.ca.gov
Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
EEO Contact:EEO Office
(916) 657-2326
EEOoffice@dss.ca.gov
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.
Examination Information
To apply for the examination for this position, click on the link below to search for the examination and follow the “How to Apply” instructions in the examination announcement:
CalCareers Exam/Assessment Search
Successful examination applicants are placed on an eligibility list. If you already have list eligibility for this classification, you do not need to retake the examination. Applicants should refer to their examination results or check their CalCareer account for specific list eligibility expiration dates and to re-take the examination when necessary. For questions regarding the examination process, please contact the Examination Unit at: Examinations@dss.ca.gov.
Equal Opportunity Employer
The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.
