Business Relationship Manager #W5077

Title: Business Relationship Manager #W5077

State Role Title: Info Technology Specialist III

Hiring Range: $130,000 - $150,000 per year (Salary commensurate with experience)

Pay Band: 6

Agency: Department of Social Services

Location: DSS HOME OFFICE

Agency Website: https://www.dss.virginia.gov/

Recruitment Type: General Public - G

Job Duties

At the Virginia Department of Social Services, we put people at the center of everything we do. We believe that every Virginian can live a life of dignity and that all voices, ideas and experiences contribute greatly to our pursuit of excellence. Inspired by continuous improvement, we commit ourselves to listening, learning and cultivating environments of trust, respect and positive engagement. Together, we are mission-driven, eager to achieve, and passionate about bringing the best of who we are to those we serve.

We design and deliver high-quality human services that help Virginians achieve safety, independence and overall well-being. We are a $2 billion agency – one of the largest in the Commonwealth of Virginia – partnering with 120 local departments of social services and 31 community action agencies, along with faith-based and non-profit organizations, to promote the well-being of children, adults, and families statewide. We proudly serve alongside 1,650 (state) and 12,200 (local) human services professionals throughout the Social Services System, who ensure that thousands of Virginia’s most vulnerable citizens have easy access to the services and benefits available to them.

Reporting to the PPS Director, this position serves as the Business Relationship Manager under the Agency’s Project and Program Support (PPS) team within the Commissioner’s Office. The Business Relationship manager works with the various lines of business to help prepare and submit project intake documentation, facilitates the Project Initiation Council (PIC) and ensures that all completed project requests are advanced to the PIC voting members, and upon approval of project requests, works with PPS Manager to formally handoff project to assigned project manager. This position develops relationships across the agency by meeting regularly with business partners and portfolio leadership to help identify possible project requests and increase awareness of the potential effort across business lines.

The Business Relationship Manager works with the PPS Director to identify gaps in the department and implement necessary changes to improve and grow PPS, develops and maintains executive reporting related to project intake (e.g., queue and prioritization), and identifies opportunities for growth and improvement of both PPS and its team members.

Minimum Qualifications

• Considerable Project Management experience, specifically understanding project lifecycle, intake, and project reporting.
• Possesses excellent verbal and written communication skills (includes presentations) and effectively manages communications by delivering the right message to the right audience in a timely manner.

• Knowledge of business process reengineering with the ability to develop procedures and workflows that improve the Agency’s project intake process.
• Demonstrated ability in strategic thinking and tactical planning from an enterprise-wide perspective, and application of management practices and principles.
• Demonstrated ability in successfully managing interpersonal relationships with executive leadership, business stakeholders, and product owners. Must possess excellent verbal and written communication skills (includes presentations) and effectively manages communications by delivering the right message to the right audience in a timely manner.
• Working knowledge of IT environments and applications.
• Ability to assess situations to determine the importance, urgency, and risks, and make clear decisions which are timely and in the best interests of the organization.
• Must be well organized and can direct/mentor/coach others to achieve goals through personal enthusiasm and commitment, sets clear achievable goals and manages performance against these goals.
• Required skills: critical thinking, problem solving skills, planning, and organizing, decision-making, communication skills, influencing and leading, delegation, teamwork, negotiation, conflict management and adaptability.
• Proficient in Word, Excel, Visio, PowerPoint, MS Power Platform (Apps, Automate, and BI).
  

Additional Considerations

• Demonstrated proficiency in the development and publishing of executive reporting using tools like Power BI.
• Microsoft Certified: Power Platform Fundamentals.
• Knowledge of Human Services Programs, Regional Offices, and local Department of Social Services operations.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

Selected candidate(s) must successfully pass a fingerprint-based criminal history background check. A record of criminal history does not automatically bar an applicant from consideration. Employment verification will be conducted to include current/previous supervisory employment reference checks.

VDSS will record information from each new employee’s Form I-9 (Employment Eligibility Verification) into the Federal E-Verify system to confirm identity and work authorization.

To be considered for this position, you must submit a Commonwealth of Virginia application or resume through the on-line “Virginia Jobs” (PageUp) employment site no later than 11:55 p.m. on the closing date listed. Each application is reviewed for documentation that shows the applicant meets the minimum and additional considerations as stated in the job announcement. The decision to interview an applicant is based on the information provided. Multiple positions may be filled from this recruitment within 90 days of the closing date.

In addition to a rewarding work experience, VDSS offers excellent health and life insurance benefits, pre-tax spending accounts, state funded Short and Long Term Disability, paid holidays, vacation, tuition assistance, free wellness programs, and a state retirement plan with options for tax-deferred retirement savings including employer matching – Employee Benefits.

The Virginia Department of Social Services (VDSS) is an Equal Opportunity Employer and encourages diversity within its workforce.

VDSS does not provide sponsorship.

This position may be eligible for hybrid telework opportunities; availability, hours, and duration will be in accordance with the Commonwealth’s Teleworking policy on a case-by-case basis.

VDSS is an official certified state agency that values the service and experience of our Veterans. As such, Veterans are encouraged to apply and receive preference in the hiring process. AmeriCorps, Peace Corps and other national service alumni also are encouraged to apply. Reasonable accommodations are available to applicants, if requested, during the application and/or interview process.

If you have been affected by Policy 1.30 Layoff as a state employee and possess a valid Interagency Placement Screening Form (Yellow Form) or a Preferential Hiring Card (Blue Card), you must submit this document through the “Virginia Jobs” (PageUp) employment site when you apply.

Contact Information

Name: VDSS – Division of Human Resources

Phone: dssrecruitment@dss.virginia.gov

Email: dssrecruitment@dss.virginia.gov

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.