HR Operations Assistant

Title: HR Operations Assistant

State Role Title: Admin and Office Spec III

Hiring Range: $52,000 - $58,000 (Commensurate with experience)

Pay Band: 3

Agency: Department of Social Services

Location: DSS HOME OFFICE

Agency Website: www.dss.virginia.gov

Recruitment Type: Agency Employee Only - A

Job Duties

The Virginia Department of Social Services is excited to share that we are looking for a HR Operations Assistant, to join our team!

At the Virginia Department of Social Services, we are passionate about our mission to design and deliver high-quality human services that help Virginians achieve safety, independence, and overall wellbeing. We are one of the largest Commonwealth agencies, partnering with 120 local departments of social services and 31 community action agencies, along with faith-based and non-profit organizations, childcare providers, and adult living facilities to promote the well-being of children and families statewide.

The HR Operations Specialist reports to the Benefits Manager and is responsible for performing a variety of administrative and customer service duties to provide operational support to the HR Benefits Team. Responsibilities include but are not limited to: providing consistent and timely customer service in handling the intake and resolution of HR inquiries submitted by managers, supervisors, and employees including answering phone calls, responding to emails, and liaising with vendors; completing and processing HR documents consistent with relevant policies and procedures; processing employee data and HR transactions in HR systems; and providing a variety of administrative and analytical support to ensure smooth HR operations.

Minimum Qualifications

• Ability to provide efficient and reliable assistance with strong attention to details.
• Ability to research and resolve data entry and transaction processing problems.
• Ability to maintain confidentiality and handle sensitive HR data with discretion.
• Excellent written and verbal communication skills.
• Strong organizational skills with the ability to prioritize and manage multiple tasks simultaneously.
• Skilled in the use of computers and software applications including Word and email systems.

Additional Considerations

• Experience working in an HR environment or familiarity with HR practices and procedures.
• Knowledge and experience with the Commonwealth of Virginia’s Cardinal Human Capital Management (HCM) system.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

Selected candidate(s) must successfully pass a fingerprint-based criminal history background check. A record of criminal history does not automatically bar an applicant from consideration. Employment verification will be conducted to include current/previous supervisory employment reference checks.

VDSS will record information from each new employee’s Form I-9 (Employment Eligibility Verification) into the Federal E-Verify system to confirm identity and work authorization.

This position may be eligible for telework opportunities; availability, hours, and duration will be in accordance with the Commonwealth’s Teleworking policy.

To be considered for this position, you must submit a Commonwealth of Virginia application or resume through the on-line “Virginia Jobs” (PageUp) employment site no later than 11:55 p.m. on the closing date listed. Each application is reviewed for documentation that shows the applicant meets the minimum and additional considerations as stated in the job announcement. The decision to interview an applicant is based on the information provided. Multiple positions may be filled from this recruitment within 90 days of the closing date.

The Virginia Department of Social Services (VDSS) is an Equal Opportunity Employer and encourages diversity within its workforce. VDSS does not provide sponsorship.
VDSS is an official certified state agency that values the service and experience of our Veterans. As such, Veterans are encouraged to apply and receive preference in the hiring process. AmeriCorps, Peace Corps and other national service alumni also are encouraged to apply. Reasonable accommodations are available to applicants, if requested, during the application and/or interview process.

If you have been affected by Policy 1.30 Layoff as a state employee and possess a valid Interagency Placement Screening Form (Yellow Form) or a Preferential Hiring Card (Blue Card), you must submit this document through the “Virginia Jobs” (PageUp) employment site when you apply.

Contact Information

Name: VDSS – Division of Human Resources

Phone: dssrecruitment@dss.virginia.gov

Email: dssrecruitment@dss.virginia.gov

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.