What are the responsibilities and job description for the INFORMATION TECHNOLOGY SPECIALIST I position at Department of Social Services?
If you have a passion to be a part of a team that works to serve, aid and protect needy and vulnerable children and adults in ways that strengthen and preserve families then this is the place for you!
The Information Systems Division works in collaboration with programs and county agencies, to provide solutions to systems that assist families who needs access to the essentials such as, but not limited to, medical services, care providers, groceries, and transportation.
The California Department of Social Services’ (CDSS) Information Systems Division (ISD) has an amazing opportunity for an Information Technology Specialist I to join a dynamic team and make a difference in many young Californians’ lives. Under the general direction of the Business Analysis Section Chief, IT Supervisor II, the Information Technology Specialist I (ITS I) would provide advanced technical support and consultation to resolve complex IT related problems. The ITS I would act as ISD’s representative and provide initial triage support of Information Technology Service Request (ITSR) for various program areas within CDSS and provide ongoing customer support to meet programs IT needs.
The following includes the key duties and/or responsibilities of the Information Technology Service Request (ITSR) Representative position:
Act as a liaison to bridge/facilitate communication and understanding between the program team and ISD. Provides the program team with focused information on IT topics and activities. Gain understanding of the overarching business model as well as intricacies and nuances of assigned program areas. Communicate IT issues to ISD management/staff for appropriate mitigation/resolution. Assist program teams in prioritizing solution requests for management approval within the ISD’s portfolio. The ITS I will perform duties in the Business Technology Management and System Engineering domains.
The state offers comprehensive benefits including health, dental, vision, long-term care and disability insurance, as well as paid leave. Please see the Benefits section below for more details.
Please let us know how you learned about this career opportunity by taking the brief survey that follows: Recruitment Survey.
Would you like more information regarding career opportunities with the CDSS? We’d love to hear from you! Please contact us at Recruiter@dss.ca.gov and include the job classification and job control number in the subject line.
Information about applying for a state job can be found here: Three Steps to a State Job.
You will find additional information about the job in the Duty Statement.
Working Conditions
Minimum Requirements
You will find the Minimum Requirements in the Class Specification.- INFORMATION TECHNOLOGY SPECIALIST I
Additional Documents
- Job Application Package Checklist
- Duty Statement
Position Details
Department Information
Are you looking to make a difference in the lives of young Californians? Are you looking to have a direct impact on early childhood development, including getting food and nutrition to those in need?
The California Department of Social Services’ (CDSS) Information Systems Division (ISD) has an amazing opportunity for an Information Technology Supervisor II to join a dynamic team and make a difference in many young Californians’ lives. Under the general direction of the Business Analysis Section Chief, IT Supervisor II, the Information Technology Specialist I (ITS I) would provide advanced technical support and consultation to resolve complex IT related problems. The ITS I would act as ISD’s representative and provide initial triage support of Information Technology Service Request (ITSR) from CDSS and provide ongoing customer support to meet programs IT needs.
The following includes the key duties and/or responsibilities of the Information Technology Service Request (ITSR) Representative position:
- Manage initial triage activities for IT system enhancement requests, validate concept, conduct assessment and partner with Portfolio Management team and business partners on development of documentation.
- Act as a liaison to bridge/facilitate communication and understanding between the program teams and IT and provide focused information on IT topics and activities.
- Assist in prioritizing solution requests for approval/management within the ISD’s portfolio.
- Communicate IT issues to ISD management/staff for appropriate mitigation/resolution.
CDSS’ goal is to foster a culture that values diversity, equity, and inclusion within our Department, that actively invites the contribution and participation of all people, and is representative of the varied identities and different perspectives in California. In our role as public administrators, our charge is to ensure that our programs and our workplaces provide all Californians the opportunity to thrive.
Special Requirements
This position is subject to fingerprinting clearance by the Department of Justice.
You are required to complete employment history on the application form (STD 678). You may be disqualified from the hiring and selection process if the employment history is inaccurate or incomplete. Resumes will not take the place of employment history.
If you are meeting minimum qualifications with education, you must include your unofficial transcripts for verification. If selected, you may be required to provide official transcripts at the time of hire.
Candidates who reside outside of the State of California may be admitted to the job interview, but they must provide proof of residence in California prior to being eligible for appointment.
Application Instructions
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 2/1/2025Who May Apply
Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
How To Apply
Address for Mailing Application Packages
You may submit your application and any applicable or required documents to:
Address for Drop-Off Application Packages
You may drop off your application and any applicable or required documents at:
Required Application Package Documents
The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:
- Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
- Resume is optional. It may be included, but is not required.
Desirable Qualifications
- Experience writing program documents including policies, procedures, program applications and/or reports.
- Ability to interpret & implement policies, procedures, government codes and regulations.
- Excellent interpersonal, verbal, and written communication skills.
- Excellent people skills with ability to build collaborative, high performing project teams.
- Excellent analytical, problem solving, and decision-making abilities.
- Ability to work in a fast-paced, challenging, creative, and delivery-focused environment.
- Ability to handle multiple concurrent projects, thrive under pressure, and while always remaining professional.
- Ability to easily adapt to changing priorities.
Benefits
TRANSPORTATION REIMBURSEMENT
- Public transit (mass transit) passes.
- 100 percent discount on public transit passes sold by state agencies, up to the monthly exclusion amount provided by the Internal Revenue Service (IRS).
- 100 percent reimbursement on public transit passes purchased by state employees, up to the monthly exclusion amount provided by the IRS.
- Vanpool drivers and riders
- 100 percent reimbursement on the monthly fee, up to the monthly exclusion amount provided by the IRS.
Benefit information can be found on the CalHR website and the CalPERS website.
Contact Information
The Hiring Unit Contact is available to answer questions regarding the position or application process.
Hiring Unit Contact:
Chaitali Ghosal
(916) 980-9732
chaitali.ghosal@dss.ca.gov
Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
EEO Contact:EEO Office
(916) 657-2326
EEOoffice@dss.ca.gov
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.
Examination Information
Those interested in obtaining employment with any state agency must apply and compete through the state hiring and recruitment process.
To apply for the examination for this position, click on the link below to search for the examination and follow the “How to Apply” instructions in the examination announcement:
CalCareers Exam/Assessment Search
Successful examination applicants are placed on an eligibility list. If you already have list eligibility for this classification, you do not need to retake the examination. Applicants should refer to their examination results or check their CalCareer account for specific list eligibility expiration dates and to re-take the examination when necessary. For questions regarding the examination process, please contact the Examination Unit at: Examinations@dss.ca.gov.
Equal Opportunity Employer
The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.
