What are the responsibilities and job description for the STAFF SERVICES ANALYST position at Department of Transportation?

Will Consider Associate Governmental Program Analyst (AGPA).

Consult with Managers and Supervisors to identify and resolve training issues, provide options and alternatives that may include the development of training programs to meet identified needs. This involves collaborating with customers to identify training needs, develop course objectives, construct lesson plans, develop course delivery methods, develop in-house evaluations, develop cost effective training, and identify effective resources/methods such as classroom training (in-person). computer/web based training, use of internal or external consultants. Develop, implement, coordinate, evaluate and continuously improve the Division's statewide training programs (i.e., leadership, management, supervisory, rank and file training programs) to meet the identified statewide Department training needs. Evaluate the Department's training programs and instructors to measure program effectiveness; provide recommendations for continuous improvement of training programs. Conduct training for trainers' courses and other statewide training programs. Participate in special training related task forces; prepare training reports; present to the Director, Managers, Supervisors, Training Officers/Coordinators, and internal and external customers; and perform other training activities, as needed. May perform other Administrative duties, outreach program, projects, Job fairs, and Cal-Card purchases.

PARF# 04-5-0054 / JC- 474786

Eligibility for hire may be determined by your score on the Staff Services Analyst/ Associate Governmental Program Analyst exam. For those who do not have current eligibility (e.g., transfer, permissive reinstatement, or voluntary demotions) and/or who will be new to state civil services employment, you must be on the state examination list to be eligible for these positions. To apply for the exam, please click here and search by typing in the classification title.

The Human Resources Contact is available to answer questions regarding the application process. The Hiring Unit Contact is available to answer questions regarding the position.

Please take this 1-minute Caltrans Recruitment survey to tell us how you found out about this job.

https://forms.office.com/g/RyK102ty4G

https://youtu.be/oC9wIp8QalI

Apply today to join our team! We especially encourage applicants to check out our Caltrans Career Compass tool! The Caltrans Career Compass is a tool to assist and help candidates understand and succeed in applying to Caltrans positions.

Working Conditions

Position located at 111 Grand Ave., Oakland, Alameda County.

This position may be eligible for telework. The amount of telework is at the discretion of the Department and based on Caltrans’s evolving telework policy. Caltrans supports telework, recognizing that in-person attendance may be required based on operational needs. Employees are expected to be able to report to their worksites with minimum notification if an urgent need arises. The selected candidate will be required to commute to the headquartered location as needed to meet operational needs. Business travel may be required, and reimbursement considers an employee’s designated headquartered location, primary residence, and may be subject to CalHR regulations or applicable bargaining unit contract provisions. All commute expenses to the headquartered location will be the responsibility of the selected candidate.

For further details about this position, or to obatin a copy of the AGPA Duty Statement please contact SheilaTavassoli at (510) 847-9393 or email at sheila.tavassoli@dot.ca.gov.

New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

STAFF SERVICES ANALYST
ASSOCIATE GOVERNMENTAL PROGRAM ANALYST

Additional Documents

Job Application Package Checklist

Position Details

Job Code #:

JC-474786

Position #(s):

904-082-5157-005

Working Title:

STAFF SERVICES ANALYST

Classification:

STAFF SERVICES ANALYST

$3,749.00 - $4,698.00 A

$4,059.00 - $5,081.00 B

$4,868.00 - $6,093.00 C

Shall Consider:

ASSOCIATE GOVERNMENTAL PROGRAM ANALYST

$5,855.00 - $7,327.00 A

# of Positions:

Multiple

Work Location:

Alameda County

Telework:

Hybrid

Job Type:

Permanent, Full Time

Facility:

California Department of Transportation

Department Information

Caltrans Mission: Provide a safe and reliable transportation network that serves all people and respects the environment.

Caltrans Vision: A brighter future for all through a world-class transportation network.

The Caltrans workforce is made up of diverse and unique individuals who contribute to our organizational success. Caltrans is about celebrating diversity, valuing one another, and recognizing that Caltrans is strong not in spite of the diverse attributes of our workforce, but because of our diversity.

Department Website: www.dot.ca.gov

Director’s EEO Policy: https://dot.ca.gov/programs/equal-employment-opportunity

Director’s EEO Policy Statement: https://dot.ca.gov/programs/equal-employment-opportunity

Special Requirements

Possession of a valid driver’s license is required when operating a State owned or leased vehicle.
A Statement of Qualifications (SOQ) is required.

SOQ must be submitted with your state application. The SOQ serves as a written demonstration of how your education, training, and experience qualify you for the position. Additionally, it provides evidence of your ability to communicate information clearly and concisely in writing. Please note that a resume or cover letter does not replace the SOQ. Applications submitted without a properly formatted SOQ may be disqualified.

SOQ Formatting Requirements:

Maximum of two (2) pages with 12-point Arial font and one-inch margins. Include your name, job title, and JC # on the first page and number all pages in the upper right corner.

SOQ Content Requirements:

Each of the following three questions must be addressed separately and in order within your SOQ:

What interests you about this position, and why do you believe you are the best candidate?
Describe your experience handling multiple priorities in a dynamic and evolving environment.

Possession of Minimum Qualifications will be verified prior to interview and/or appointment. If you are basing your eligibility on education, you must include your unofficial transcript(s)/diploma for verification. Unofficial, original, or official sealed transcripts will be accepted and may be required upon appointment. Applicants with foreign transcripts/degrees must provide a transcript/degree U.S. equivalency report evaluation that indicates the number of units and degree to which the foreign coursework is equivalent. Please visit either of the following two websites for a list of evaluation agencies: https://www.naces.org/members or https://aice-eval.org. Please redact birthdates and social security numbers.

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: 5/6/2025

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s).

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

Department of Transportation

N/A

Attn: Caltrans DHR Contact

Certification Services MS-90

P O Box 168036

Sacramento, CA 95816-8036

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

Department of Transportation

N/A

Caltrans DHR Contact

Certification Services MS-90

P O Box 168036

Sacramento, CA 95816-8036

Closed on Weekends and State Holidays

08:00 AM - 05:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
Resume is required and must be included.
Degree and/or School Transcripts
Statement of Qualifications -
- Statement of Qualifications (SOQ) is required. Please see the Special Requirements section for SOQ instructions.

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

Must have Knowledge of principle and modem methods of public administration, organization and business management; training analysis, techniques, and contract administration; effect oral and written communication techniques, and modern office methods. Must be familiar with the use of personal computers and knowledge of Microsoft Word, Excel, Access and Power point. Skills and abilities needed include ability to analyze data and situations, reason logically and draw valid conclusions; establish and maintain effective working relationships with others, communicate effectively verbally and in writing, and be able to learn computer applications using databases and spreadsheets. Must also be able to handle a variety of tasks efficiently and be able to organize and plan for events or training courses. Incumbent must be able to work independently and will be accountable for decisions made. The incumbent will be privy to sensitive and confidential information and is expected to maintain confidentiality.

Benefits

Click HERE to view the Benefits Summary for Civil Service Employees in the State of California.

Contact Information

The Human Resources Contact is available to answer questions regarding the application process. The Hiring Unit Contact is available to answer questions regarding the position.

Human Resources Contact:
David Maxwell
(916) 227-7793
David.Maxwell@dot.ca.gov

Hiring Unit Contact:
Sheila Tavassoli
(510) 847-9393
sheila.tavassoli@dot.ca.gov

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:
Caltrans EEO Office
(844) 368-3367
Ask.eeo@dot.ca.gov

California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Important Application Information:

The State application (STD. 678) is required, and each section must be filled out completely and thoroughly. For mailed or hand delivered applications to be considered for this position, the Job Control number (JC-474786), PARF# 04-5-0054 and title of the position (Staff Services Analyst/ Associate Governmental Program Analyst) must be included on the STD. 678 form.

Electronic applications through your CalCareers account are highly recommended and encouraged.

Candidates that meet the minimum qualifications based on possession of EDUCATION, LICENSE, OR CERTIFICATE must include a copy of your DEGREE/TRANSCRIPTS, LICENSE, or CERTIFICATE, along with your State application (STD. 678), to be considered for this position.

NOTE: Do not submit the “Equal Employment Opportunity” questionnaire (page 5) with your completed State application (STD. 678). This page is for examination use only. Do not include any confidential information on any documents you submit for this job vacancy, such as your state application, resume, or educational transcripts. Confidential information that should be excluded or removed from these documents includes, but is not limited to, your Social Security Number, birth date, driver’s license number, examination results, LEAP status, marital status, and age. The job application packet checklist is not required to apply for this position. Failure to follow these instructions may result in your application not being considered for this position.

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.

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