What are the responsibilities and job description for the Application Support Analyst position at DePelchin Children’s Center?
Classification: Full-time, Exempt
Reports to: Manager, Information Systems
Location: Houston, TX
Benefits: Robust Benefits Package, Generous PTO, Matching Retirement
Position Description:
The Application Support Analyst is responsible for resolving end-user issues with software and responding to requests for enhancements. This position is accountable for smooth, efficient, and coordinated information reporting processes. The position requires strong interpersonal and verbal skills, and the ability to appropriately obtain and handle requests for sensitive information.
Primary Responsibilities:
- Supports software programs across multiple departments and functions. Resolves customer problems with software and responds to requested improvements and enhancements.
- Identifies and communicates service improvement opportunities.
- Performs system configuration.
- Assists with the development of forms and reports.
- Assists with the implementation of upgrades and new applications.
- Assists with the development and delivery of training on software applications.
- Responsible for manual and automated operational tasks.
- Demonstrates an interest in personal and professional growth.
- Two (2) years’ experience in an operations support environment supporting multiple businesses applications.
- Two (2) years’ coursework in software applications analysis, design, development, database design and management, and project management. Work experience may be substituted for this requirement.
- One (1) year experience in database or software development strongly preferred.
- Experience in social services or healthcare preferred.
- Experience with Extended Reach a plus.
- Proficiency with Microsoft Office as well as Microsoft Visio and Project.
- Advanced computer software and hardware knowledge and skills.
- Ability to troubleshoot a variety of computer problems.
- Ability to Interact with staff with a service orientation.
- Ability to stay organized while executing multiple projects.
- Ability to maintain professional, confidential work environment.
- Environment: Hybrid - Office, Remote
- Range of Schedule: Mon – Fri, 7:00 a.m. to 8:00 p.m.
- Travel: None
DePelchin is Proud to be an Equal Opportunity Workplace.
DePelchin is committed to selecting and employing the best and most qualified person available for each job opening without unlawful discrimination of any kind. Additionally, DePelchin is committed to providing a work environment free of discrimination and harassment on the basis of race, color, sex (including pregnancy, sexual orientation and gender identity), marital or parental status, veteran status, religion, national origin, age, disability, family medical history, genetic information, or political affiliation.
DePelchin Children’s Center supports and sustains children and the families who care for them. We provide comprehensive services focused on ensuring all children are part of safe, caring homes. We deploy evidence-based practices and strategies to prevent maltreatment, preserve healthy families, and bring healing to children who have experienced trauma by enhancing their physical health and mental well-being.
