What are the responsibilities and job description for the Help Desk Support Specialist position at DEPLOY?
This request for personnel is to support our client's Service Desk.
The immediate request is for analysts to provide technical telephone support for long-term healthcare accounts comprising nationwide assisted living facilities and acute care.
This position will require the candidate to provide technical support to include, but not limited to, the following areas :
- Service Now
- Supporting Virtual Environments (VDIs and VPNs).
- Various healthcare-related applications.
- Windows 10 and 11 operating systems
- All Microsoft and Google Products
- Bomgar
Candidate(s) shall stay informed of all changes to the operating systems or software programs that affect clients.
Candidate(s) will be required to provide technical support for 30 to 40 daily calls.
In addition, the candidate(s) must maintain records of correspondence received and responded to.
Previous technical experience in an enterprise-level environment is highly desired.
Candidate(s) must possess the following :
Preferred Education and Experience :
High School Diploma or Equivalent is required.
Experience with the following is preferred :
Desired Skills / Certifications :
Windows 10 and 11 operating systems
Certification(s) preferred but not mandatory
Additional Requirements :
