What are the responsibilities and job description for the Help Desk Support Technician position at Fis-cal Systems (a Capstone company)?
Applicants must have the ability to be a proactive team player in a fast paced environment that can identify, research, and resolve technical problems with proprietary software and hardware. Routine work activities include but are not limited to responding to help desk tickets, telephone calls, and email requests for technical support, documenting and monitoring customer requests while ensuring timely resolutions. Applicants must possess knowledge of basic concepts, practices, procedures, and terminology within the information technology field. Attention to detail and ability to multitask is required.
Main Job Tasks and Responsibilities
Diagnose, troubleshoot, and resolve technical hardware/software issues remotely
Base-level training to our customers over the phone
Perform remote software upgrades
Research issues by reading logs and configuration files
Log all help desk interactions into the ticketing system
Redirect issues to correct resource
Identify and escalate situations requiring urgent attention
Inform management of recurring problems
Preferred Skills
Problem Solving, Diagnostic, and Conflict Resolution Skills,
Excellent Oral and Written Communication Skills, Troubleshooting and Configuring Windows and Linux Operating Systems
Job Types: Part-time, Full-time
Pay: $17.00 - $19.00 per hour
Benefits:
401(k)
Dental insurance
Flexible schedule
Health insurance
Paid time off
Schedule:
Day shift
Night shift
Weekend availability
Weekends only
Education:
High school or equivalent (Preferred)
Work Location: in-office and remote
Job Type: Full-time
Pay: $17.00 - $19.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Weekdays
- Weekends as needed
Work Location: Hybrid remote in Huntsville, AL 35805
Salary : $17 - $19