Operations Specialist

As an established government contractor to federal agencies, Deployed Services is committed to ensuring the services and personnel we deliver adhere to industry regulations and leading practices. With offerings that range from skilled professional services, including direct care services, to specialized facilities and logistical support, we set high standards for ourselves in all our endeavors. This job opportunity is for services to be performed under a contract with the federal government Office of Refugee Resettlement.

The Operations Specialist is responsible for performing daily support task for the Operations Center. This position focuses on facilitating smooth, effective communications and information-sharing between departments and management while ensuring the security, safety, and operational efficiency of the site.

Essential Functions:

• Serve as the liaison between Operations Center management and representatives from other lines of business
• Perform tasks essential to day-to-day operational functions, including drafting and editing daily reports and operational documents
• Monitor radio traffic, camera operations, and security databases to ensure site safety and security
• Draft Informational Incident Reports (IIRs) and continuously update stakeholders during incidents
• Collaborate with the team to maintain and implement Standard Operating Procedures (SOPs)
• Identify opportunities for operational improvements and recommend process enhancements to management
• Monitor and enforce compliance with emergency protocols, including incident response, access control, and situational monitoring
• Coordinate with site employees during emergency events, maintaining operational continuity in line with established policies
• Serve as Operations Center tactical support liaison during emergency or program-impacting events at the site, adhering to established FEMA-certified Incident Command System (ICS) protocols during business continuity and disaster recovery efforts
• Ensure compliance with program’s local, state, and federal laws, policies, and regulations
• Other duties as assigned

Knowledge and Skills:

• Basic knowledge of Microsoft Office Suite (Word, Excel, Outlook)
• Familiarity with or ability to learn radio traffic system operation/monitoring, CCTV and camera operations, and fire/security monitoring tools
• Advanced verbal and written communication skills to create accurate reports and collaborate effectively with teams
• Ability to provide clear, concise updates during emergencies or critical incidents
• Ability to assess real-time situations and implement practical solutions
• Must be able to speak, read, and write in English and Spanish
• Ability to work flexible hours in a 24/7/365 business environment

Education and Experience:

• High school diploma or equivalent required; Associate’s degree in a related field preferred; related experience will be considered in lieu of degree
• One to three years prior experience in operations, law enforcement, military, emergency management, or administrative support
• Knowledge of FEMA Incident Command System (ICS) protocol
• Must obtain and maintain a federal Tier 2 Security Clearance and Texas State Child Abuse/Neglect database check
• Must be authorized to work in the U.S.
• Must be able to travel within the Continental United States (CONUS)
• Must pass a motor vehicle record check and employer and government (eQIP or eAPP) background checks after accepting a conditional offer of employment

AAP/EEO Statement
Deployed Services, LLC is an Equal Opportunity and Affirmative Action Employer and prohibits discrimination and harassment of any type on the basis of actual or perceived race, color, national origin, ancestry, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, religious creed, disability (mental and physical) including HIV and AIDS, medical condition (cancer and genetic characteristics ), genetic information, age, marital status, civil union status, sexual orientation, military and veteran status, denial of family and medical care leave, arrest record and/or any other characteristic(s) protected by federal, state or local law.
This policy applies to all terms of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, training, compensation, benefits, employee activities, and general treatment during employment.

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of their job.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)