Family Services Specialist II - Adult Services

Hiring Range: $36993 to Commensurate with Experience

Full Time or Part Time: Full Time

Job Description: This is an essential position that provides services to older/incapacitated adults. The position is responsible for conducting Adult Protective Services investigations regarding abuse, neglect, and exploitation; conducting nursing facility, PACE, personal care and adult living facilities screenings; reviewing and submitting guardianship reports to circuit court; data entry into the Adult Protective Services database (PeerPlace); obtaining guardianship, conservatorship and/or involuntary adult protective services orders; testifying in Court regarding the matter of Adult Services/ Adult Protective Services; working with agency-approved home-based providers to complete companion or homemaker services; providing service intake; providing case management services including home and field visits; participating in multi-disciplinary teams; facilitating educational groups and activities with clients, community and agency partners; participating in and completing mandated Adult Services/Adult Protective Services training for certification and staff development activities; tracking expenditures and ensuring accuracy of payments; providing 24-hour on-call services and responding to emergencies in Child/Adult Protective Services and/or Foster Care. This position requires being a professional with a positive attitude and a team player with an ongoing working relationship within the agency and community.

Qualifications – Knowledge, Skills, and Abilities (KSA’s):

KNOWLEDGE OF: Social work principles and practices; policies, procedures, and regulations; cycle and indicators of abuse; human behavior; stages of change and motivational interviewing; communication; interviewing and assessment; investigative techniques; crisis intervention; case planning and documentation; human service policy procedure and best practice; service delivery; laws, code and court proceedings/testimony; grief and loss issues; interventions for substance abuse, domestic violence, mental illness/intellectual disability; trauma-informed practice; family engagement and teaming; empowerment theory; strengths-based assessment and service delivery; team building; critical thinking; client interviewing; aging issues; dementia and other health issues; current trends and intervention of social problems and society’s response; proper preparation of reports, records, and other documentation; adult's right to self-determination.

SKILLS: Use of personal computer, IPAD, agency cellphone, hardware and software programs; operation of general office equipment and motor vehicle.

ABILITY TO: Assess strengths and needs; build relationships, work as a team, collaborate with colleagues and the public; interact with the public and community to promote the mission and the positive image of the agency; assist to develop policy and procedures; make decisions in difficult situations and under high stress; communicate effectively orally and in writing; educate staff and community; apply treatment and intervention approaches; interpret laws, policies and regulations regarding human services; ensure compliance and work for needed changes; assess risk, safety and capacity; engage families to create positive, lasting change; negotiate with providers; conduct agency-approved provider certification and monitoring; maintain appropriate records; maintain effective working relationships to promote the safety and well-being of adults and children; determine effectiveness of placements and related ability to meet needs; maximize independence; make case decisions based on risk, safety and capacity; show respect in all situations; respond with empathy to customers’ emotional needs; exercise sound judgment, diplomacy and calming influence during critical events; identify indicators of abuse, neglect and exploitation; protect adult’s right to make decisions and have those decisions respected by others; evaluate effectiveness of and customer satisfaction with programs, services, interventions and with external providers; find and use state of the art research and treatments for problems affecting client populations; understand and work effectively with the various cultures; determine how to stop and start services at the appropriate time to assure the protection of adults; remain non-judgmental and unbiased; present agency programs and prevention/outreach information to public.

Qualifications – Education, Experience, Licensure, and Certification: Minimum of a Bachelor’s degree in the Human Services field or possess a minimum of a Bachelor’s degree in any field with a minimum of two years of appropriate and related experience in a Human Services area (Section 22VAC40-670-20 of the Administrative Code of Virginia). Experience in assigned program area and completion of required training programs or equivalent experience which provides the required knowledge, skills, and abilities.