Family Services Specialist- Adult Services

The essential functions of the job are not limited to those listed in the job description.  The City retains the discretion to add to or change the duties of the position at any time.
 
When Assigned to Social Services – Adult Services:

• Provides case management, support and services by developing service plans to meet the needs of specific adults; making regular home visits; attending court and providing testimony or information as requested; making referrals for counseling, intensive in-home services,   etc.; advocating for incapacitated and elderly adults in the community; attending various related meetings; transporting adults to needed services; assisting families/ guardians in placing adults in residential facilities as needed; monitoring home environments, adult adjustment to new home environment: assisting adults with crisis when needed; and   developing support systems for adults either within the community or family.
• Makes initial contacts via phone calls, faxes and walk-ins. Coordinate with the Health Dept RN to schedule home visits for nursing home preadmission screenings; complete 12- page assessment to determine criteria for community based, in home care or nursing home placement; assessment for assisted living based on level of care. Documentation in the Adult Protective Services Program; gathering information from home visits for the study; gaining and contacting community entities to develop Adult Protective Services dispositions and services appropriate to the client’s need in the most restrictive manner.
• Assists clients in transportation by transporting clients to medical appointments, counseling, psychological evaluations, school meetings, and community worksites, among others; and facilitating family’s presence at court hearings, counseling sessions, and facilities.
• Performs administrative duties by documenting all contacts with clients or referral sources; preparing Case Action forms for payment of services and crisis intervention items; typing correspondence to clients, and referral sources; and preparing monthly invoices for companion services, as well as monthly time sheets and activity reports.
• Assesses needs by making home visits or meeting with the adults; talking with the adult, family members, researching criminal histories to determine approval of home-based care providers (companion providers). Contacts approved companion providers to determine if standards are met. Prepares information for guardian court hearings or emergency involuntary APS.

 
ADDITIONAL DUTIES 

• Performs additional duties as assigned.

Education and Experience
Bachelor’s Degree in a Human Services field.  No experience required.
 
An equivalent combination of education and experience may be considered in lieu of the specific requirements listed above
 
Certifications/Licenses 

• Valid Driver’s License with acceptable driving record according to City Criteria

 
Job Knowledge 
Basic familiarity with the work to know common principles and terminology and to understand and solve simple problems.
 
Reading
Advanced:  Ability to read literature, books, reviews, scientific or technical journals, abstracts, financial reports, and/or legal documents.  
 
Writing
Intermediate:  Ability to write reports, prepare business letters, expositions, and summaries with proper format, punctuation, spelling, and grammar, using all parts of speech.  
 
Math
Intermediate:  Ability to deal with a system of real numbers; and practical application of fractions, percentages, ratios/proportions and measurement.  
 
Communication Skills 
Decisions regarding interpretation of existing policies may be made.  Contacts may involve stressful, negative interactions requiring high levels of tact and the ability to respond to aggressive interpersonal interactions.   Elements of persuasion may be necessary to gain cooperation and acceptance of ideas.  
 
Independence and Decision-Making 
Normally performs the duty assignment according to his or her own judgment, requesting supervisory assistance only when necessary. Special projects are managed with little oversight and assignments may be reviewed upon completion. Performance reviewed periodically.
 
Technical Skills
Work requires a comprehensive, practical knowledge of a technical field with use of analytical judgment and decision-making abilities appropriate to the work environment of the organization.
 
Fiscal Responsibilities 
No budgetary/fiscal responsibility.
 
Supervisory Responsibilities
No responsibility for direction or supervision of others.PHYSICAL DEMANDS
Work is sedentary in nature, requiring occasional light physical exertion. Requires adequate vision, hearing and talking to use a computer, telephone and communicating effectively with others. 
 
NON-PHYSICAL DEMANDS 

• Responsible for appropriate use and maintenance of City equipment, tools and other resources, including work time.  
• Regular and predictable attendance is expected.
• May frequently experience time pressure, change or tasks, performing multiple tasks simultaneously, and working closely with others as part of a team.
• May occasionally experience emergency situations, irregular work schedule/overtime, and tedious or exacting work.
• May rarely experience noisy/distracting environment.

 
MACHINES, TOOLS, EQUIPMENT, SOFTWARE AND HARDWARE
Typically requires use of standard office equipment, including computer and related hardware and software, and any other equipment as appropriate or required.
 
WORK ENVIRONMENT
The work is typically performed in an office environment with rare exposure to physical danger or abuse,
 
The employee is expected to use appropriate protective equipment for the assigned task; and any other equipment as apparent or assigned.

Salary : $43,298 - $45,000