What are the responsibilities and job description for the Cage & Player Services Supervisor, Third Shift position at Derby City Gaming?
SPECIFIC DUTIES AND RESPONSIBILITIES
- Responsible for supervising the daily operation of Cage and Player Services.
- Responsible for guest service, relations, and resolving disputes to assure that our guests have a favorable gaming experience.
- Ensure the safety and security of Team Members and guests. Facilitates, processes, and programs to effectively control and reduce lost-time injuries.
- Delegate duties and assign responsibilities to Team Members.
- Complete and process performance reviews.
- Assist in the development of Team Members, conduct interviews, and participate in the selection, hiring, coaching, retention, discipline, and termination process.
- Review daily staffing levels to maintain a budgeted level of employment.
- Ensure compliance with the Bank Secrecy Act (BSA) and the property’s BSA Policy.
- Monitor for suspicious activity as defined by the BSA and the property’s BSA Policy.
- Abide by and ensure that all policies and procedures are being followed to safeguard the company’s assets and funds.
- Review Cage activities and marketing promotions with Cage & Player Services Leadership Team, then communicate and implement with frontline Team Members.
STANDARDS OF PERFORMANCE
- Leadership abilities demonstrated in supervising the department’s operations.
- Maintaining a professional working relationship among all internal and external guests.
- Oral and written communication skills.
- Willingness to assume overall responsibility relative to the performance of the department.
EDUCATION, TRAINING, AND EXPERIENCE
- Three to five years of experience in a cashier/banking environment.
- 2-year degree in related field or equivalent work experience preferred.
- Two to three years of leadership experience preferred.
- Ability to obtain a valid Racing License.
