What are the responsibilities and job description for the Concessions Attendant position at Derby City Gaming?
SPECIFIC DUTIES AND RESPONSIBILITIES
- Provide excellent guest service to both internal and external guests
- Greets guests approaching service area
- Ensures consistent and convincing service according to the company standards.
- Responsible for selling and delivering all food items on the menu and handling all transactions according to the cash handling policy.
- Responsible for the cleaning and sanitizing of all food service equipment used to prepare and serve the menu items.
- Must be able to operate all equipment.
- Maintain current knowledge of daily menus and prices
- Ensure proper stock of product and supplies needed for service
- Ensure the safety and security of Team Members and guests.
- Performs clean-up duties to maintain the quality appearance of the work area, including cleaning equipment.
STANDARDS OF PERFORMANCE
- Knowledge of food outlet operations.
- Excellent guest service skills; ability to adhere to Company’s Service Standards.
- Able to interact with internal and external guests in a friendly/fast manner.
- Ability to work in fast-paced environment.
- Oral and written communication skills.
- Willingness to work flexible hours and handle high pressure situations in an interruptive environment.
EDUCATION, TRAINING, AND EXPERIENCE
- A high school diploma or GED equivalent.
- One year of concession or office work experience is preferred.
- Ability to obtain a valid Racing License.
