What are the responsibilities and job description for the Food Outlet Supervisor position at Derby City Gaming?
SPECIFIC DUTIES AND RESPONSIBILITIES
- Responsible for the supervision and performance of the food outlet front of house staff.
- Upholds the company and departmental service standards while ensuring the coaching/accountability measures are enforced.
- Delegates duties and assign responsibilities to staff.
- Assist in development of Team Members.
- Ensures the safety and security of Team Members and guests. Supervises programs and processes to reduce and control loss time injuries.
- Review marketing/promotions and Food Outlet activities with staff.
- Monitor staffing levels to maintain budgeted levels of employment.
- Assists in identifying and defining business needs to implement solutions that may result in beneficial changes to the department.
- Responsible for attending to guest’s complaints and resolving matters as expediently as possible.
- Work closely with department head to develop and implement operating standards where necessary.
- Ensures consistent and convincing service according to the company standards.
STANDARDS OF PERFORMANCE
- Management abilities demonstrated in managing the Food Outlet operation effectiveness.
- Maintaining interpersonal working relationship among all personnel.
- Oral and written communication skills.
- Creative problem solving and resolution management.
- Sense of urgency to tasks and goals as directed.
- Willingness to assume overall responsibility relative to the performance of Food Outlet operations.
EDUCATION, TRAINING, AND EXPERIENCE
- Two to five years of experience in food and beverage operations and managing personnel.
- 4-year degree in related fields or equivalent work experience is preferred.
- Able to obtain a valid Racing License.
