What are the responsibilities and job description for the Host - Oliver's Chophouse and Bourbon Bar position at Derby City Gaming?
SPECIFIC DUTIES AND RESPONSIBILITIES
- Greets on arrival and regards on departure to Guests visiting in a warm and inviting manner.
- Is able to work in a fast paced, stressful environment while being calm, collected and accurate with attention to detail.
- Adheres to all Standard Operating Procedures (SOPs).
- Greet internal and external guests in a warm tone and smile, with eye contact. Present and maintain a professional appearance and attitude.
- Work safely, with sanitation, efficiency, and with guest’s loyalty in mind.
- Must be detail oriented and ensure that all items are correct, perhaps hundreds of times over.
- Ensures and maintains cleanliness and orderliness of the host podium and ensures the dining room floor is presentable at all times.
- Maintains confidentiality and security of relevant information.
- Works with communication devices such as telephones, two-way radio, guest paging system, and both computerized and manual table management system.
- Interacts and speaks with guests to maintain great guest relations and provide opportunities for loyalty to occur.
- Demonstrated record of successful interpersonal skills in regard to working with diverse people and levels of authority.
- Multi-task ability and able to complete all tasks with minimal supervision and show a sense of urgency no matter what the business volume.
- Demonstrated ability to communicate effectively. Shows dignity, kindness, and respect to guests and Team Members
EDUCATION, TRAINING, AND EXPERIENCE
- Customer Service or Food & Beverage experience is preferred.
- Able to obtain and maintain a valid Kentucky gaming/racing license
- Experience with Open Table, preferred
#DCGH
