What are the responsibilities and job description for the Client Manager position at DerbySoft?
About DerbySoft:
Connecting different businesses together is what DerbySoft’s all about. We make the travel business easier by developing intelligent technology services delivering superior performance for our customers around the globe. We’re passionate about empowering companies to achieve their goals and transforming how companies interact with their customers.
DerbySoft has been recognized as a distinguished partner to the industry since 2002 offering strengths through exceptional technology and customer service with local operations globally.
We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours.
Job Summary:
The Client Manager is responsible for the ownership of clients and connections from beginning to end. This includes requirements gathering, connection design, documentation, ops training and hands-off post pilot. Responsible for DerbySoft representation in industry organizations and promoting the DerbySoft name as an industry leader. Serves as liaisons between DerbySoft and its clients, ensuring excellent customer service and client satisfaction while increasing company revenue. Will work directly with the director of the client manager team to exceed targeted revenue goals and successfully work in a team-oriented environment.
This is an exciting opportunity for someone that is challenged by managing clients within the hospitality and travel industry.
Key Responsibilities and Duties:
- Maintain and development client and business relationships
- Host regular calls with clients
- Have full understanding of client’s business and needs
- Develop new business opportunities by maximizing current connections to ensure continued growth
- Own the end-to-end processes of connections via DerbySoft
- Ensure project run smoothly, deadlines are met, coordinate with internal teams and external clients
- Escalate very complex issues with various connectivity partners to relevant departments within DerbySoft
- Liaise with solution engineers and/or engineers on issues/bugs for quick resolution for the client
- Design plans to meet revenue goals
- Manage internal priorities and coordinate project schedules with engineers, client managers and other internal teams
- Create reporting and/or presentations to review with clients on a regular scheduled basis
- Prepare documentation for quarterly business reviews
- Understand and research error reports to share with clients
Performance & Experience Standards:
- Three to four years-experience in a client management (account management)
- Demonstrated ability to manage multiple priorities/clients to ensure deadlines are always met
- Extensive experience in travel industry preferred
- Strong experience with working with technical focused personnel
- Proven track record of success meeting revenue goals and managing multiple clients
- Minimal travel, if necessary
Professional Standards:
- Able to work independently/be a self-starter.
- Requires minor supervision
- Comfortable speaking to clients to educate them on existing and new DerbySoft products and procedures, and how they can contribute to their business growth
- Driven by customer satisfaction
- There may be cases to be flexible for working hours for emergency or meeting purposes
Benefits:
- Flexible Schedule
- Generous Paid Time Off
- Competitive Pay
- Annual Bonus
- Referral Bonus
- Health, Dental & Vision Benefits
- Company provided Life Insurance Program
- Company provided Long – Term Disability Benefits
- Voluntary Life
- Short-Term Disability
- Employee Assistance Program
- Company Matching Retirement Program
DerbySoft, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
We also participate in E-Verify for anyone hired in the United States of America.
