What are the responsibilities and job description for the Customer Experience Strategist position at DEREK LAM 10 CROSBY?
About Derek Lam 10 Crosby
Derek Lam 10 Crosby is a luxury fashion brand known for its sophisticated and modern aesthetic. We are seeking an experienced Sales Team Leader to join our team in East Hampton, where you will oversee the daily operations of our boutique and drive sales growth.
As a leader, you will be responsible for motivating and training a sales team of 2-3, focusing on up-selling and cross-selling techniques to consistently meet store goals.
You will also provide management presence on the sales floor, ensuring exceptional client experience and establishing long-term relationships with key customers based on sales and marketing data.
In addition, you will develop and execute in-store events and activations to attract new customers and retain current ones, while managing efficient back-of-house operations and maintaining consistency with established procedures.
To succeed in this role, you will need to be operationally tech-savvy, able to manage POS systems, inventory, sales drops, and returns-to-vendor (RTVs). Your entrepreneurial mindset, coupled with strong interpersonal skills, will enable you to build, coach, and retain a high-performing team that meets sales, operational, and financial performance goals.
Key Responsibilities:
- Oversee the daily operations of the East Hampton boutique to ensure smooth and effective functioning
- Lead and motivate a sales team of 2-3 to achieve sales targets and deliver exceptional customer service
- Develop and implement strategies to drive sales growth and retention
- Manage inventory and track best sellers to optimize sales performance
- Partner with the sales and buying teams to ensure seamless execution of sales strategies
- Monitor local market trends to inform sales and marketing initiatives
- Collaborate with other departments to achieve business objectives
Requirements:
- 3 years of experience in retail management, preferably in a complex customer-focused environment
- Proven track record of driving sales growth and improving operational efficiency
- Excellent communication and interpersonal skills
- Ability to lead and motivate a high-performing team
- Strong analytical and problem-solving skills
- Familiarity with POS systems and inventory management software ],
