What are the responsibilities and job description for the Patient Journey Coordinator position at Dermacare?
Patient Journey Coordinator
We are a well-established medical aesthetics and plastic surgery practice on the Southern Coast of California. With locations in Carlsbad, Encinitas, San Juan Capistrano, and Rancho Bernardo, we offer a range of professional skincare and cosmetic treatments, including Botox®, dermal fillers, laser skin rejuvenation, plastic surgery, and more.
We are seeking full-time Patient Journey Coordinator to join our Patient Care Team! The ideal candidate is highly motivated with a passion for the beauty and wellness industry and ready to serve as a brand ambassador. Our Patient Journey Coordinators serve as the first point of contact for all patients inquiring about our services, with the primary responsibility of converting calls into booked appointments. This role will utilize our CRM to track all leads that come through the Patient Journey Center and requires a customer service background and sales skillset.
We are seeking full-time Patient Journey Coordinator to join our Patient Care Team! The ideal candidate is highly motivated with a passion for the beauty and wellness industry and ready to serve as a brand ambassador. Our Patient Journey Coordinators serve as the first point of contact for all patients inquiring about our services, with the primary responsibility of converting calls into booked appointments. This role will utilize our CRM to track all leads that come through the Patient Journey Center and requires a customer service background and sales skillset.
ESSENTIAL FUNCTIONS INCLUDE BUT ARE NOT LIMITED TO:
- Answering incoming phone calls directed to the Patient Journey Center.
- First point of contact for new and existing patients inquiring about injectables, laser, body contouring, and facial treatments.
- Educate the patient on all services and thoroughly describe treatments by following a script.
- Convert calls into booked appointments.
- Assist with answering emails and text messages.
- Capture and reach out to leads made through online inquiries.
- Use CRM software to track all leads made through online inquiries throughout the points of contact.
COMPETENCIES:
- Expresses self clearly and concisely in oral and written communications.
- Communicates effectively with patients.
- Is pleasant and friendly with patients over the phone, via email and text.
- Successfully credentials the practice and providers.
- Is knowledgeable in all aspects and the services we offer.
- Follows the phone verbiage scripting and gathers all appropriate information for our practice management system.
BENEFITS PACKAGE:
- Competitive salary.
- Medical, Vision, and dental insurance.
- Paid vacation and holidays.
- 401k
- Company Paid Life insurance.
- Employee assistance program.
- Employee discounts.
- Professional development assistance.
- Waiting period may apply; only full-time employees are eligible
Pay Range: $24-$26 per hour commission
The job description is not intended to be an employment contract, nor does it dissolve the “At Will” employment relationship. Duties and responsibilities described above are not a comprehensive list of activities, duties, or responsibilities for this position. Additional tasks may be assigned from time to time; or the scope of the job may change as necessitated by business demands, with or without notice.
Salary : $24 - $26