Cosmetic Patient Coordinator

JOB SUMMARY: A cosmetic coordinator is dedicated to the patients who will work closely with the medical staff to manage many aspects of patient care, pre-surgery, in office, and post surgery. This person often plays a sales and marketing role, offering additional surgery to new or existing patients. Compensation may be tied to sales goals. Excellent customer service skills are highly valued as is a professional and polished physical presence.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Answer and screen inbound phone calls
• Actively promote the clinic, treatments, services, products, as well as programs, promotions and/or discounts available
• Triage patients in a timely manner
• Provide accurate, appropriate, and immediate responses to all requests by patients, ensuring complete patient satisfaction
• Establish relationships with each prospective patient and serve as the point person for all appointments associated with the patient
• Efficiently provide basic office administrative support tasks including but not limited to mailing, faxing, sorting, typing and filing
• Maintain a professional and clean work environment & appearance
• Maintain complete confidentiality in all patient matters in accordance with company policy
• Promote patient confidence in the surgical/non-surgical experience
• Liaison between the patient and the surgeon, ongoing contact and communication
• Arrange all aspects of patient surgery – scheduling, pre-op labs/clearance, post-op care, answering patient questions and concerns, follow up care utilizing the EPIC system
• Review recommendations, treatment plans and make arrangements for the patient
• Collect, record, communicate and facilitate surgeon orders
• Prepare and present surgical quotes for prospective patients
• Complete knowledge of all services
• Familiarity with all surgeon policies, procedures, and treatment protocols
• Liaison between the physician and the office – supporting and keeping the surgeon informed
• Assist with other duties and projects as assigned by surgeon/management

QUALIFICATIONS AND REQUIREMENTS:

EDUCATION AND EXPERIENCE: Experience working as a Patient Coordinator in any healthcare sector is generally a requirement for this position.

NECESSARY KNOWLEDGE, SKILLS AND ABILITIES:

• Excellent customer service and phone skills along with the ability to provide patients with a supportive, caring environment.
• Effective communication represented by good grammar and a clear speaking voice are needed as well as maintaining a professional appearance.
• Good computer skills are required along with the ability to multitask and manage attention to detail.
• Knowledge of medical terminology including cosmetic surgery procedures is essential. Knowledge of one or more languages can be important.

Job Type: Full-time

Pay: $23.00 - $25.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Plastic surgery clinic: 2 years (Required)

Ability to Commute:

• San Diego, CA (Required)

Ability to Relocate:

• San Diego, CA: Relocate before starting work (Required)

Work Location: In person

Salary : $23 - $25