Patient Care Coordinator

Patient Care Coordinator

Reports to: Practice Manager

Department: Patient Services

Job Classification: Non-exempt

Job Type: Full-Time

We are looking for a superstar to join our award-winning practice! The ideal candidate is a team player who identifies with our 5 core values:

• We are patient-obsessed!
• We do the right thing.
• We work as a team.
• We do what’s expected and more.
• We spread joy!

Our culture is built on a foundation of teamwork, positivity, and respect. If our values resonate with you, we look forward to creating a welcoming space for you to learn, grow, and help us “be the best for the best”!

Role Outcome

The Patient Experience Coordinator is responsible for achieving key company goals:

• Inquiry-to-consult conversion rates.
• Bookings and revenue.
• Rebooking rates.
• High patient satisfaction and positive patient reviews.

The Patient Experience Coordinator exemplifies our core values while providing excellent patient care and support throughout the patient journey.

Supervisory Responsibilities:

None

Duties/Responsibilities:

Deliver Exceptional Service: achieve a 95% patient satisfaction score by providing a premium, personalized & caring experience for every client; including but not limited to:

• Provide exceptional customer service and hospitality during all patient interactions, including check-in, check-out, and phone inquiries.
• Address patient complaints and concerns promptly and professionally.

Convert Interested Patients: respond to phone & web inquiries with urgency & professionalism; get prospective patients scheduled for consults/treatments to meet their needs

Drive Sales Success: consistently meet and exceed individual targets for conversion rates and sales targets for both new & existing patients; including but is not limited to:

• Effectively educating treatments to patients by understanding their needs and requirements and based on provider treatment plan.
• Present quotes & treatment plans: recommend additional products and services to enhance client results; follow-up to ensure completion.
• Facilitate Financing Options: Assist clients with financing solutions like Care Credit, ensuring a seamless and transparent transaction process.
• Sourcing new sales opportunities through outbound calls, texts, and emails.
• Create excitement for membership plan and convert new patients to adding Glam Fam

Oversee Front Desk Operations:

• Manage patient check-ins, check-outs, and scheduling with efficiency and professionalism, upholding our brand standards.
• Support retention goals through rebooking and proactive communication.
• Manage and optimize the patient schedule to ensure the provider utilization and room availability.

Support Clinical Operations: as needed, assist clinicians by preparing treatment rooms, organizing schedules, and helping with operational tasks; ensure compliance with OSHA, HIPAA, and company policies.

Participate in Team Collaboration: engage in daily/weekly huddles to align on sales strategies and participate in regular check-ins with management to review KPIs and performance goals.

Required Skills/Abilities:

• Self-motivated, detail-oriented, and able to work both independently and as part of a cohesive team while maintaining our high standards of professionalism.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities in a fast-paced environment.
• Ability to quickly & efficiently navigate various software systems
• Available to work weekends and evenings to meet client and clinic needs.

Education & Experience:

• High school diploma required.
• 2 years of sales experience preferred but not required.

Physical Requirements:

• Must be able to lift up to 15 pounds at a time.
• Prolonged periods of sitting at a desk, working on a computer, or standing for up to 8 hours.

Travel Required: One location.

EEO Statement

We are an Equal Opportunity Employer. All employment decisions are based on qualifications, merit, and business needs. We value diversity and inclusivity, believing it enhances our work and culture.

Other Duties

This job description is not designed to cover all duties, responsibilities, or activities. These may change at any time with or without notice.

Job Type: Full-time

Pay: $24.00 - $26.00 per hour

Expected hours: No more than 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Every weekend

Ability to Commute:

• Carlsbad, CA 92009 (Required)

Work Location: In person

Salary : $24 - $26