Cosmetic Coordinator

Description

Job Summary:    The Cosmetic Coordinator is primarily responsible for creating an environment that fosters personalized customer service, establishing a strong relationship and rapport with each patient, focusing on selling, driving leads to sell, and other sales-related functions, routinely follow up with potential patients as appropriate to encourage patient’s consideration of future services, scheduling and maximizing phone closure rates.

Responsibilities:

• Respond to patient calls and emails promptly; establish a strong relationship and rapport with each patient.
• Focused on selling, driving leads to sell, and other sales-related functions.
• Routinely follow up with potential patients as appropriate with the intent of generating additional patient encounters and to encourage patient’s consideration of future services.
• Performs daily administrative duties including calling patients, handling patient inquiries, answering phones, communicating with patients via phone, email and text and setting proper patient follow-up tasks.
• Ensure exemplary patient care and patient service is provided at all times.
• Ensure that new or updated patient’s forms are completed and signed.
• Ensure that all patient information is entered and updated into the computer promptly and accurately.
• Scheduling appointments
• Answer general patient questions.
• Responsible for taking concise messages, checking voicemail throughout the day and to route calls appropriately.
• Assist with Patient Retention and obtaining new patients.
• Other Duties as assigned.

Qualifications

Education and Experience:

• One year of medical office experience in cosmetic dermatology preferred
• Associate degree or equivalent experience
• Previous sales experience preferred.
• Experience managing multiple telephone lines.
• Proficient in Microsoft Office

Essential Skills and Abilities:

• Ability and willingness to function as part of a team.
• Ability to establish and maintain positive working relationships with physicians and providers.
• Ability to generate respect and trust from fellow employees and patients.
• Ability to show effective discretion and maintain confidentiality.
• Ability to work in a dynamic fast paced environment.
• Knowledge of spreadsheet applications.
• Committed to executing exceptional customer service and satisfaction.
• Ability to organize work, set priorities, complete tasks, produce high quality work, meet critical deadlines, and follow up on assignments with minimum direction.
• Excellent listening, oral and written communication skills.
• Must be comfortable with quoting and asking patients to proceed with procedures and treatments.
• Must be proactive and resourceful.
• Strong administrative and time management skills.
• Demonstrates strong organizational and critical thinking skills.
• Tactful, mature and able to interact well with diverse personalities.
• Possess a high level of professionalism and confidentiality, and a professional demeanor.
• Able to function independently.
• Proficient in desktop applications such as MS Word, Excel, PowerPoint, Outlook, etc.
• Ability to operate basic office equipment such as a phone, fax, copier, printer, etc.
• Ability to discreetly manage details of highly confidential and critical nature.