What are the responsibilities and job description for the Scheduling Coordinator position at Dermatology Specialists of Fort Worth PLLC?
Job Description
Job Description
Description : Purpose :
Dermatology Specialists of Fort Worth, PLLC is looking for a full-time front desk receptionist! We are looking for an accountable, honest, team-player to join our growing physician-owned practice. Dermatology is a fast-paced environment with a lot of room to grow for a full-time scheduler.
Responsibilities :
Answer phones with a warm welcome.
Schedule patients promptly.
Accurately obtain all information that pertains to the patient’s appointment.
Processes all patient referrals from outside provider offices.
Help where it is needed.
Meticulous attention to detail.
Maintain a positive attitude and contribute toward a quality work environment.
Perform other related duties as assigned.
Requirements : Job Qualifications
A high school diploma or equivalent is required.
Previous experience in scheduling is preferred, but not required.
Skills
Good verbal and written communication skills.
Correct grammar, spelling skills, and legible writing.
Skills in answering the telephone pleasantly and helpfully using a multi-line phone system.
Able to read, understand, and follow oral and written instructions.
Demonstrate compassion and caring in dealing with others.
Demonstrate willingness to adapt to change.
Be able to prioritize workload while remaining flexible.
Confident positive manner and appearance.
Understanding the implications of new information for both current and future problem-solving and decision-making.
Ability to maintain records.
Competencies
Problem Solving - Identifies and resolves problems time efficiently; Gathers and analyzes information; Develops solutions; Uses reason.
Oral Communication - Speaks clearly and persuasively; Listens and gets clarification when necessary; Responds informatively to questions; Demonstrates presentation skills; Participates in meetings.
Written Communication - Writes clearly and concisely; Edits work; Presents data effectively; Able to read and interpret written information.
Planning / Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks.
Adaptability - Adapts to changes in the work environment; Manages competing demands; Able to handle frequent change, delays, or unexpected events.
Teamwork - Balances team and individual responsibilities; Gives and welcomes feedback; Able to build morale and group commitments to goals and objectives.
Professionalism - Approaches others politely and tactfully; Maintains composure and reacts well under pressure; Treats others with respect and consideration; Accepts responsibility for own actions; Follows through on commitments.
Safety and Security - Observe safety and security procedures; Report potentially unsafe conditions; Use equipment and materials properly.
Must work well with constant interruptions, must have effective organizational, problem-solving, and time-management skills
Ability to learn and comprehend information from Procedures Manuals and other materials, people skills to handle different personalities and situations
Exceptional customer service and phone etiquette, ability to maintain effective and organized systems to ensure timely patient flow
Physical Demands
Occasionally required to sit.
Occasionally required to walk.
Occasionally required to use hands to finger, handle, or feel.
Occasionally required to reach with hands and arms.
Occasionally required to lift moderate weights (25-50 pounds).
Finger dexterity required.
Hand coordination is required.
Specific vision abilities required for this job include close vision, distance vision, ability to adjust or focus.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.
Work Environment
This job operates in a professional office environment.
This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.
The employee must occasionally lift and / or move up to 25 pounds.
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