Scheduling Coordinator

Purpose:

Dermatology Specialists of Fort Worth, PLLC is looking for a full-time front desk receptionist! We are looking for an accountable, honest, team-player to join our growing physician-owned practice. Dermatology is a fast-paced environment with a lot of room to grow for a full-time scheduler.

Responsibilities:

• Answer phones with a warm welcome.
• Schedule patients promptly.
• Accurately obtain all information that pertains to the patient’s appointment.
• Processes all patient referrals from outside provider offices.
• Help where it is needed.
• Meticulous attention to detail.
• Maintain a positive attitude and contribute toward a quality work environment.
• Perform other related duties as assigned.

Job Qualifications

• A high school diploma or equivalent is required.
• Previous experience in scheduling is preferred, but not required.

Skills

• Good verbal and written communication skills.
• Correct grammar, spelling skills, and legible writing.
• Skills in answering the telephone pleasantly and helpfully using a multi-line phone system.
• Able to read, understand, and follow oral and written instructions.
• Demonstrate compassion and caring in dealing with others.
• Demonstrate willingness to adapt to change.
• Be able to prioritize workload while remaining flexible.
• Confident positive manner and appearance.
• Understanding the implications of new information for both current and future problem-solving and decision-making.
• Ability to maintain records.

Competencies

• Problem Solving - Identifies and resolves problems time efficiently; Gathers and analyzes information; Develops solutions; Uses reason.
• Oral Communication - Speaks clearly and persuasively; Listens and gets clarification when necessary; Responds informatively to questions; Demonstrates presentation skills; Participates in meetings.
• Written Communication - Writes clearly and concisely; Edits work; Presents data effectively; Able to read and interpret written information.
• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks.
• Adaptability - Adapts to changes in the work environment; Manages competing demands; Able to handle frequent change, delays, or unexpected events.
• Teamwork - Balances team and individual responsibilities; Gives and welcomes feedback; Able to build morale and group commitments to goals and objectives.
• Professionalism - Approaches others politely and tactfully; Maintains composure and reacts well under pressure; Treats others with respect and consideration; Accepts responsibility for own actions; Follows through on commitments.
• Safety and Security - Observe safety and security procedures; Report potentially unsafe conditions; Use equipment and materials properly.
• Must work well with constant interruptions, must have effective organizational, problem-solving, and time-management skills
• Ability to learn and comprehend information from Procedures Manuals and other materials, people skills to handle different personalities and situations
• Exceptional customer service and phone etiquette, ability to maintain effective and organized systems to ensure timely patient flow

Physical Demands

• Occasionally required to sit.
• Occasionally required to walk.
• Occasionally required to use hands to finger, handle, or feel.
• Occasionally required to reach with hands and arms.
• Occasionally required to lift moderate weights (25-50 pounds).
• Finger dexterity required.
• Hand coordination is required.
• Specific vision abilities required for this job include close vision, distance vision, ability to adjust or focus.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

Work Environment

• This job operates in a professional office environment.
• This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.
• The employee must occasionally lift and/or move up to 25 pounds.