What are the responsibilities and job description for the Appointment Specialist position at Des Moines Orthopaedic Surgeons?
Is your passion to help? Join Des Moines Orthopaedic Surgeons, P.C. and be the helpful voice that patients first hear. Work behind the scenes assisting patients with scheduling their orthopaedic appointments to begin their journey on getting back to living. Prior experience in a call center environment and/or medical office skills are a plus. This is a full-time, Monday thru Friday (8AM-5PM) opportunity located at our West Des Moines office.
PERKS: DMOS is based in West Des Moines Iowa. DMOS Orthopaedic Centers offers our staff a work-life balance with generous levels of time off, competitive compensation and unmatched benefits, including affordable health, vision and dental insurance. Our competitive 401K/pension plan is a benefit that contributes to the future of our staff and their ability to live their best life.
What our employees say… "Personally, I love the people, the ice machine and free coffee. I mean, the retirement and free dental is amazing, but the people and the coffee keeps me going..."
Do I want to do this job? You will be working on the second floor of a medical office. You will have multiple team members around you, but you have your own cubicle that can be tailored to your style. You will have conversations with strangers who may be in pain and need help. You will wear a headset, take incoming calls, gather information accurately and quickly about patients, insurance and their situation. You will help match them with either a referred provider or the first available provider for their particular issue. Our patients are hurting, so you are understanding that they may not always be super pleasant, however, they are very grateful. You will work in a place that expects outstanding experiences; we do this by working hard to assume the best and being curious with all around us. You will be naturally curious, friendly and helpful. You can work the hours for this position (Monday-Friday 8:00 AM - 5:00 PM) or assigned shift, because, ultimately, we are all here to help patients.
Can I do this job? You must be able to be on the phone for long periods of time that may seem unnatural. You must have a high school diploma or GED. We will train entry level candidates with passion so don’t be deterred. You have prior experience working in a call center environment. Prior experience working in a medical office setting. You have great communication skills. You have great typing and computer skills. You can think on your feet. You are passionate about patient care. You have to be able to use your indoor voice and use confidential information for patient care only . Patient information that gets shared in clinic, stays in clinic.
What are we looking for in our candidates?
- Evidence Based Care Enthusiasts: We approach every day with a patient centered focus and are diligent about an outstanding care experience for all who come to DMOS.
- Emerging Leaders with a Servant Heart: We do everything with the highest level of purpose, preparation and focus for others. We know our best selves are delivered in action, not just words.
- People who want Continuous Learning: We strive to learn everyday through sincere curiosity; we look for ways to improve our patient care, ourselves and the community.
- Vision for the Future: We see a future of patient centered care that allows for minimal disruption to the patient, the provider and peers through outstanding surgical and ancillary services throughout the metro.
What is DMOS: With over 60 years of experience, our dedicated team has been committed to providing patients with the most comprehensive orthopaedic care available in central Iowa. As a surgeon owned, leading and trusted organization, we are devoted to providing world class care to our patients. DMOS Orthopaedic Center is actively improving the lives of our patients by providing the highest quality of care and we are seeking a professional medical professional to help us achieve more!
Who does well at DMOS: People who succeed at DMOS are positive, friendly, professional and data driven. We seek a can-do attitude with a proactive coaching and consulting skill set. This person knows how to communicate positively and professionally to patients, physicians, mid-levels, administrative professionals, and team members. If we are speaking about you, then you may be our ideal candidate. Thank you for considering joining our leading team of orthopaedic surgeons and discover how your talents can change lives.
Join our team of orthopaedic surgeons and discover how your talents will change lives helping our patients get back to living!
DMOS is a privately held medical facility. Candidates who receive a conditional offer of employment at DMOS will be required to complete a criminal background check, federal background checks, education verification, reference checks, and an initial TB test.
Please Note: DMOS values your privacy. DMOS will not ask a candidate for private personal information, such as social security number/date of birth, until after an offer is accepted. DMOS will not contact candidates through any other site outside of UKG or @DMOS email addresses. DMOS does not contact candidates through really. Please do not respond to really requests for DMOS. You may email HumanResources@DMOS.com for more questions.
Experience
Preferred- 1 year(s): Call Center
- 1 year(s): Customer Service
Education
Required- High School or better in General or related field
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
