What are the responsibilities and job description for the Patient Services Specialist position at Des Moines Orthopaedic Surgeons?
As a patient services specialist, You will be working on the second floor of a medical office. You will have multiple team members around you, but you have your own cubicle that can be tailored to your style. You will have conversations with strangers who may be in pain and need help. You will wear a headset, take incoming calls, gather information accurately and quickly about patients, insurance and their situation.
Here’s What You Can Expect
- You will wear a headset, take incoming calls, gather information accurately and quickly about patients, insurance and their situation.
- You will help match them with either a referred provider or the first available provider for their particular issue.
- Our patients are hurting, so you are understanding that they may not always be super pleasant, however, they are very grateful. You will work in a place that expects outstanding experiences; we do this by working hard to assume the best and being curious with all around us
What We’re Looking For
- Communication. You know how to communicate clearly and calmly. You know how important it is to listen, ask questions, and avoid interrupting.
- Calm. Ability to provide reassurance when patients are nervous.
- Independent worker. You know how to keep yourself focused and when to ask for help.
Why DMOS?
- Reliable schedule with no on-call or evening hours.
- 401(k) with company contribution event if you don't make one.
- Health, dental, and vision insurance including generous PTO with the option for hourly employees to earn up to 22 days a year
- Friendly, fun and dedicated peers.
- We’ll celebrate 70 years of orthopedic care in 2025!
Apply today by viewing our opportunities from the https://www.dmos.com/about/careers page. Qualified candidates will hear from our recruiting team within 2 business days of a completed application to start the selection process.
Experience
Preferred- 1 year(s): Call Center
- 1 year(s): Customer Service
Education
Required- High School or better in General or related field
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
