Patient Services Specialist

Harlan & Steinhoff Dermatology is seeking a Patient Services Specialist to join our team. This position is responsible for providing superior customer service in all aspects of the Dermatology office to ensure that patients receive a memorable and satisfying experience.

Position Overview:

Reporting directly to the Practice Manager, the Patient Services Specialist will serve as a liaison between patient, client and clinical staff.

The ideal candidate will greet, direct, instruct, and schedule patients, clients and visitors in addition to receiving payments, issuing receipts, and posting payment data.

Responsibilities:

• Communicate effectively with patients to assist in access to care by: answering telephone and other incoming communications in a timely and customer-service oriented manner; replying to inquiries, patient needs for information, and other parties clearly and in a timely manner.
• Assist patients in scheduling appointments for multiple providers across various office locations.
• Obtain accurate and complete demographic and financial information from patients or their representatives through established screening techniques.
• Present, explain, and obtain appropriate signatures for legal and compliance related documents.
• Electronically verify patients’ insurance coverage.
• Collect patient payments, co-pays, deductibles, prepayments, coinsurances, as necessary.
• Enter daily billing information at the end of each patient’s appointment.
• Anticipate, identify, and ensure patient needs are being met in a friendly and professional manner while ensuring their complete comfort and satisfaction.
• Providing excellent customer services on the phone and/or in person.
• Ensure compliance with all applicable HIPAA requirements.

Requirements:

• High school diploma or equivalent.
• Medical office and/or hospital experience preferred.
• Excellent verbal and written communication skills.
• Ability to function in a fast-paced environment.
• Strong computer skills, including Microsoft Office Suite.
• Previous experience with Electronic Health Records (EHR’s).
• Ability to deal with patients, clinical and medical staff, and the public in a professional manner.
• Discretion and the ability to handle confidential information.
• Organization skills and the ability to multi-task.
• Posses excellent attention to detail

Benefits:

We value our team members and offer comprehensive benefits package, including:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Short- and Long-Term Disability
• 401(k) retirement plan – Safe Harbor with Employer Match
• Accident Insurance
• Critical Illness Insurance
• Hospital Indemnity Insurance
• Paid time off
• Paid holidays

Please follow this link to learn more about Harlan and Steinhoff’s benefit offerings: https://core-dermatology.com/about/employee-benefits/

Salary Information:

This is a Non-Exempt position. Pay will be based on experience. The budgeted hourly starting rate is $17.60 per hour.

About Harlan & Steinhoff Dermatology:

At Harlan & Steinhoff Dermatology, our mission is to empower healthier lives by delivering exceptional dermatological care.

We understand the transformative power of healthy skin. Harlan & Steinhoff Dermatology empowers individuals by boosting their confidence through tailored treatment plans, expert guidance, and compassionate support, enabling them to embrace life with renewed self-assurance.

Through patient-centered excellence, innovative treatments, and a commitment to the highest ethical standards, we aim to enhance the well-being and confidence of every individual we serve. We specialize in General Dermatology, Cosmetic Dermatology & Laser Services, and Medical Spa Treatments.

No matter what area of advanced dermatology patient's wish to take advantage of, our locations in Illinois and Iowa can provide the same high level of care you expect from board-certified dermatologists, plastic surgeons, and advanced practice providers.

Harlan & Steinhoff Dermatology provides equal employment opportunity to all employees, applicants, or any other covered person under applicable law without discrimination because of the individual’s actual or perceived race, color, religion, gender, national origin, age, disability, handicap, veteran status, marital status, military status, sexual orientation, genetic information, gender identity or expression, parental status, or other legally protected characteristics or conduct.

Job Type: Full-time

Pay: From $17.60 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• Medical receptionist: 1 year (Preferred)
• Customer service: 1 year (Required)

Ability to Relocate:

• Clive, IA 50325: Relocate before starting work (Required)

Work Location: In person

Salary : $18