What are the responsibilities and job description for the Night Auditor/Front Desk Clerk position at Desai Hotel Group, LLC?
Job Overview
We are seeking a dedicated and friendly Front Desk Agent to join our hospitality team. This role is essential in providing exceptional customer service and ensuring a welcoming atmosphere for all guests. The ideal candidate will possess strong communication skills, a passion for the hospitality industry, and the ability to handle various guest inquiries efficiently. Bilingual or multilingual candidates are highly encouraged to apply, as this will enhance our guest experience.
Duties
- Greet and welcome guests upon arrival with a warm and friendly demeanor.
- Check guests in and out of the hotel efficiently while ensuring all necessary information is collected accurately.
- Handle guest inquiries, requests, and complaints promptly and professionally.
- Maintain knowledge of hotel services, amenities, and local attractions to provide accurate information to guests.
- Process reservations and manage room assignments using the hotel management system.
- Conduct night audits as required, ensuring all financial transactions are accurate and up-to-date.
- Answer phone calls with excellent phone etiquette, addressing inquiries or directing calls as necessary.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction during their stay.
- Uphold the highest standards of cleanliness and organization at the front desk area.
Skills
- Strong customer service skills with a focus on guest satisfaction.
- Excellent communication abilities; bilingual or multilingual skills are a plus.
- Previous experience in hotel or resort environments is preferred but not mandatory.
- Familiarity with hospitality management principles is beneficial.
- Ability to perform night audit duties when required.
- Proficient phone etiquette for handling inquiries professionally.
- Strong organizational skills with attention to detail in managing guest information and reservations.
Join our team as a Front Desk Agent where you will play a key role in creating memorable experiences for our guests!
Job Type: Part-time
Pay: $11.00 - $12.00 per hour
Expected hours: 24 per week
Benefits:
- Employee discount
Schedule:
- 8 hour shift
- Holidays
- Night shift
- Overnight shift
- Weekends as needed
Work Location: In person
Salary : $11 - $12
