What are the responsibilities and job description for the Front Desk Clerk position at RedRoof Inn - Alexandria, LA?
** Serious Applicants only**
RedRoof in Alexandria, LA in seeking an honest Front Desk Attendant to serve as the face of our business and will be responsible for creating an excellent first impression for all guests. We are looking for a friendly, motivated and professional individual who genuinely enjoys being around helping people, has great attention to detail, enjoys learning and is an excellent multi-tasker. The ideal candidate will have previous experience in customer service, accurate cash handling/credit card processing, and will understand the importance of responding quickly to guests' needs and complaints.
Responsibilities & Duties:
Answer the phone at the front desk to respond to current and prospective guests' needs in a timely manner.
Respond to guests' inquiries and complaints in a timely manner.
Book reservations for individuals, families, groups and companies using the utmost accuracy.
Greet all guests as they arrive at the front desk.
Refer guests to local amenities and venues. Be their point of contact for local information and events.
Communicate guest' requests and complaints to the appropriate department.
Keep an accurate record of the daily cash and credit card transactions.
Maintain a clean, organized and professional work environment at all times.
Keep the lobby, office, breakfast and entrance area clean and presentable at all times.
Qualifications & Skills
High school diploma/GED required
Has reliable transportation
1 years' of customer service experience
Ability to use a variety of computer applications
Able and willingness to work evenings, weekends, holidays and night audit shifts
Excellent people and communication skills
Must always maintain professional and friendly phone etiquette at all times
Must always maintain a professional and friendly manner with guests in person
Ability to work independently
Willingness to maintain confidentiality
Job Type: Full-time
Pay: From $9.00 per hour
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Night shift
- Overnight shift
- Weekends only
Work Location: In person
Salary : $9