Guest Services Representative – part time

Department: Guest Services
Status: Part Time, Non-Exempt, 20 hours weekly
Reports to: Membership and Guest Experience Operations Manager

The Guest Services Representative is responsible for providing frontline customer service at Descanso
Gardens. Reporting to the Membership and Guest Experience Operations Manager, this part-time
position will work directly with the public, Descanso members, and Descanso staff in all areas of visitor
services including the Visitor Center, Boddy House, Sturt Haaga Gallery, Enchanted Railroad, Courtesy
Shuttle and Tours.

JOB CLASSIFICATION: This is a part-time, non-exempt position and will be scheduled on weekends,
holidays and occasionally evenings, depending on the needs of the organization. The anticipated work
schedule for the position will include weekends, holidays, and some evenings; shift lengths will range
from 4 to 8 hours during hours of operation. These hours and schedule are subject to change depending
on the seasonal and on-going needs of the department, including Free Tuesdays and evening shifts for
summer extended hours and Gardens’ special winter event, Enchanted: Forest of Light.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES include but are not limited to:

• Performs all Visitor Center operations including, but not limited to, opening/closing, admissions,

Public Programs, Enchanted Railroad ticketing, special event and tour sales while observing all
cash handling polices with minimal variance discrepancies and while handling confidential
media/visitor information with discretion.

• Responsible for executing membership sales, renewals, and upgrades.
• Responsible for maintaining accurate data entry procedures in Altru for all incoming

ensures spaces are well maintained by communicating with other Visitor Services staff; may
occasionally assist with volunteer and new employee training; may open and close spaces as
needed

• Assists with Enchanted Railroad and Courtesy Shuttle operations as needed, including being

trained and driving both vehicles.

• Will be trained in First Aid, AED operation and proper incident documentation and

communication.

• Assists in other Visitor Services, projects, posts and duties as assigned.

EQUIPMENT USED and PHYSICAL DEMANDS: Computer, cash register, credit card processing, standard
office equipment including phone, calculator, copier, fax machine, printer, hand-held (two-way) radio,
Enchanted Railroad miniature train and courtesy shuttle (golf cart). This position requires flexibility to
work in an office, and active outdoor environment which includes public interaction, exposure to various
noise levels weather conditions and other distractions throughout the Gardens. Must be able to walk
long distances and on occasion access various areas of the Gardens including areas not accessible by
paved roads or dirt trails. This position occasionally requires lifting of up to 15 pounds.

QUALIFICATIONS AND REQUIREMENTS:

• One year of cash handling experience highly preferred; must be able to operate a computer-

based, cash register, handle simple calculations, and cash and credit transactions accurately and
efficiently.

• Two years customer service experience required
• Experience and proficiency with Altru by Blackbaud; Microsoft Word, Excel and Outlook; and

welcoming and friendly with guest and team members, members, trustees, volunteers, and
vendors.

• A valid California driver’s license required.

COMPENSATION: $17 per hour

To apply: Interested parties may apply by submitting a MS Word or PDF Letter of Interest and Resume
to jobs@descansogardens.org. Please include GUEST2023 in the subject line. Only those applicants
meeting the minimum requirements and submitting all required information may be contacted for
further inquiry. We will accept resumes until the position is filled.

No phone calls, please.

Descanso Gardens Guild Inc. acknowledges that equal opportunity for all persons is a fundamental
human value. Each employee and applicant will be considered on the basis of individual ability and
merit, without regard to race, color, religion, age, sex, sexual orientation, gender identity, gender
expression, pregnancy, national origin, marital status, physical disability, mental disability, medical
condition, genetic information, protected military or veteran status, or any other characteristics.