Intake Coordinator Home Health

Intake Coordinator (Home Health)
The position requires initiative, problem solving abilities and strong interpersonal skills. You will
need to have the ability to multi-task, coordinate new patient referrals, run insurance eligibility,
approving and denying referrals and constant follow-up calls and emails.

Responsibilities:
- Conduct comprehensive assessments of patients medical history, current condition, and
treatment needs when in-coming referrals, re-admissions and resumption of cares come in
through the fax / email.
- Respond within 5 minutes to our referral sources and verify coverage via insurance carrier
- Obtain proper documentation for clinical review and coverage.
- Collaborate with healthcare professionals, including doctors, physicians, case managers,
discharge planners, nursing facilities, etc.
- Advocate for patients rights and ensure that they receive appropriate medical treatment and
support while confirming staffing, medication delivery time, start of care, data entry referral,
verify accurate PCP and upload all necessary documents on to the patient’s chart.
- Complete welcome calls with patients/ family. Always use the 5 W’s (who, what, where, when
and why)
- Maintain accurate and up-to-date medical records for each patient from the time we receive
the referral up until the Start of Care visit is completed.
-          Must have the ability to report to work on time, follow directions, interact effectively with
co-workers, accept constructive criticism and follow procedures.
- You will be an extension of sales, and you will be the first staff member to speak to our
referral source, you will need to make them feel welcomed, make their experience fast yet
efficient and of course a pleasant one as we need to build rapport.

Qualifications:
- High School Diploma or equivalent required
- Must be task oriented and computer organized
-          Proficiency in office skills, including typing and computer skills, professional dialogue
while providing customer service with a smile.
-          Minimum of two years of experience in a Home Health office Required

Benefits / Perks:
- Competitive Hourly pay
- Comprehensive Health care plan offering Medical, Dental Vision
- Generous Paid time off, including Vacation Holidays
- Retirement plan with a 401k contribution and company match
- On-call rotation with attractive bonus pay structure

Descanso Home Health Services, Inc is an Equal Employment Employer. This Job description is
not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements for
working conditions associated with the job. While this is intended to be an accurate reflection of
the current job, management reserves the right to revise the job or to require that other or
different tasks be performed as assigned.