What are the responsibilities and job description for the Visitor Services Associate position at Desert Caballeros Western Museum?
Maricopa County Historical Society
dba Desert Caballeros Western Museum
Visitor Services Associate
Part Time
Exempt (Y/N): N Supervisor: Visitor Experience Manager
I. Function of Position
This position facilitates daily Museum front line services and is the first point of contact for
visitors to the Museum. Visitor Services Associate’s (VSA’s) provide educational information
about the Museum and exhibitions to guests. This position operates point of sale systems in
museum stores and at admission desks and represents the Museum in a professional and courteous
way.
II. Essential Duties and Responsibilities include the following. Other duties may be assigned.
1. Greet, orientate, and direct visitors. Be able to discuss current and upcoming
exhibitions and retail products.
2. Be familiar with all other current museum functions and programs.
3. Open and close Museum, including daily register balancing.
4. Process payments for admission, membership, or merchandise.
5. Assist in stocking merchandise and brochures/rack cards.
6. Answer telephones and transfer calls or take accurate messages as needed.
7. Follow up on any questions or issues that volunteers or visitors bring forward.
8. Assist during special events and programs when needed.
9. Assist in training other Visitor Services Associates and volunteers as directed.
III. Position Requirements
A. Age
16 years of age or older.
B. Work Experience
Prior cashier or hospitality experience preferred.
C. Knowledge, Skills and Abilities
1. Ability to represent the museum with a high level of integrity and
professionalism.
2. Maintain a working knowledge of store inventory and how products relate to
the museum’s mission.
3. Ability to communicate effectively, both verbally and written.
4. Accurate cash handling skills.
5. Ability to use computerized systems for sales.
6. Demonstrates the ability to provide excellent customer service and conflict
resolution.
7. Demonstrates dependability, flexibility, and a positive attitude while working
with the public, colleagues, and volunteers.
D. Certificates, Licenses, Registrations
1. Valid driver’s license.
2. Pass a criminal background and credit check.
E. Working Conditions
Office, retail store, and museum gallery environment, non-standard hours,
generally within 9:00 a.m. to 6:00 p.m. Must be able to work weekends.
Occasional evening shifts for special events. Must be able to lift 25 pounds and
stand/walk for at least 2 consecutive hours.
Revised/Approved Date: January 2025
Job Type: Part-time
Pay: $15.00 - $16.00 per hour
Expected hours: 20 per week
Benefits:
- Employee discount
- Retirement plan
Schedule:
- Day shift
Work Location: In person
Salary : $15 - $16
