Community Services Coordinator II

DEFINITION: Under general direction, plans, schedules, assigns, reviews, supervises, and participates in the work of staff responsible for the direct delivery of recreation and leisure programs and services; organizes, and coordinates community recreation and leisure programs, services, activities, and facility operations across multiple sites within an assigned geographic region; develops, implements, evaluates, promotes, and supervises programs and program staff which may include; youth programs, aquatics, youth and adult sports, seasonal programs, special interest classes, and community events; fosters cooperative working relationships with various public, private, and community groups; provides technical and specialized assistance to management staff; and performs related work as required.

SUPERVISION RECEIVED AND EXERCISED: Receives general direction from a Community Services Manager. Exercises direct supervision over technical, administrative, and program support staff.

CLASS CHARACTERISTICS:

Community Services Coordinator I: This is the first/entry level working supervisory class within the Community Services Coordinator series. Initially incumbents learn and perform the more routine duties associated with the assigned community, recreation, and leisure programs and staff. As experience is gained assignments become more varied, complex, and difficult; close supervision and frequent review of work lessen as an incumbent demonstrates skill to perform the work independently. Positions at this level usually perform most of the duties required of the positions at the Community Services Coordinator II level, but are not expected to function at the same skill level and usually exercise less independent discretion and judgment in matters related to work procedures and methods. Work is usually supervised while in progress and fits an established structure or pattern. Exceptions or changes in procedures are explained in detail as they arise.

Community Services Coordinator II: This is the second/full working supervisory-level class within the Community Services Coordinator series that exercises independent judgment on diverse and specialized community, recreation, and leisure programs with accountability and ongoing decision-making responsibilities associated with the work. Incumbents are responsible for planning, organizing, supervising, reviewing, and evaluating the work of staff and for providing technical support to higher level supervisory and management staff in a variety of areas. Performance of the work requires the use of independence, initiative, and discretion within established guidelines.

Positions in the Community Services Coordinator class series are flexibly staffed; positions at the Community Services Coordinator II level are normally filled by advancement from the Community Services Coordinator I level; progression to the Community Services Coordinator II level is dependent on (i) management affirmation that the position is performing the full range of duties assigned to the classification; (ii) satisfactory work performance; (iii) the incumbent meeting the minimum qualifications for the classification including any licenses and certifications; and (iv) management approval for progression to the Community Services Coordinator II level.

EXAMPLES OF TYPICAL JOB FUNCTIONS (ILLUSTRATIVE ONLY)

Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.

Positions at the Community Services Coordinator I level may perform some of these duties and responsibilities in a learning capacity.

• Plans, organizes, supervises, coordinates, reviews, and evaluates recreation and leisure programs, services, activities, and facility operations at multiple sites within a geographic service region; establishes schedules and methods for providing community and recreation services including sports leagues; recommends improvements or modifications.
• Supervises, coordinates, and participates in the day-to-day operations of recreation programs and facilities.
• Assists in the recruitment and selection of staff and provides recommendations; provides supervision, training, orientation, and guidance to assigned staff; prepares weekly and daily schedules; provides input and documentation for performance evaluations.
• Works with community groups and residents in the development, coordination, and promotion of recreation and leisure programs; oversees and coordinates scheduling of activities, games, and events.
• Participates in the implementation of program goals, objectives, policies, and priorities in line with the District’s vision and master plan.
• Partners with a wide variety of community organizations to provide diverse recreation and community programs and services.
• Monitors program budgets and participates in annual budget preparation; identifies resource needs; prepares detailed cost estimates with appropriate justifications; monitors and approves expenditures.
• Researches trends, community demographics, and recreational interests and needs within assigned geographic region through a variety of methods including but not limited to community consultations, surveys and focus groups; analyzes and interprets data to assist in formulating recommendations and strategic plans.
• Continuously monitors and evaluates the efficiency and effectiveness of program and service delivery methods, based on measurable outcomes; recommends and implements modification as necessary.
• Monitors contract agreements with service providers; assists with recruitment, hiring, training, and supervision of contract employees.
• Coordinates assigned services and operations with those of other departments/divisions and outside agencies.
• Monitors the proper and safe use of program facilities by the general public; patrols recreational facilities to ensure adherence to rules and ordinances; interprets and applies policies, procedures, laws, codes, and regulations; assists in education about the enforcement of rules and regulations.
• Creates marketing materials for recreational and leisure programs, including developing and preparing brochures, flyers, newsletters, and other materials; maintains and updates informational channels such as bulletin boards and websites including social media as needed.
• Acts as a representative to patrons and residents regarding questions, problems, concerns, and activities in the provision of recreation program operations, activities, and services.
• Oversees rental and registration activities and ensures accurate record-keeping for program receipts.
• Represents the District in meetings with members of other public and private organizations, community groups, contractors, and the public.
• Maintains accurate records of services and activities, including recreation schedules, program participation and analysis, rosters of participants, revenues, expenditures, grants, contract programs, accidents, and vandalism.
• Ensures staff observe and comply with all District and mandated safety rules, regulations, and protocols.
• Travels by vehicle to oversee program operations, coordinate activities, and participate in necessary trainings/meetings.
• Performs other duties as assigned.