What are the responsibilities and job description for the Customer Service Representative position at Design Air, LLC?
Description
Design Air is currently seeking a Customer Service Representative to join our growing team. As a Customer Service Representative, you will interact with customers over the telephone or in person, providing information and generating customer orders. In this role, you will provide support to our customers during regular business hours, 7:00am - 5:00pm.
What you'll do
- Promptly answer incoming telephone calls, emails, and text messages from customers while providing excellent customer service and follow-up if needed
- Assist customers in person with placing orders and/or answering questions
- Provide information on products, availability, pricing, applications, and delivery in a prompt and accurate manner
- Generate customer orders via phone and in person through recommending products based on their specific needs
- Provide accurate information regarding item availability and timeline of ordering if required
- Manage assigned house accounts with the goal of growth in sales
- Assist warehouse with order pulling and processing based upon call volume
- May perform special projects as assigned
Requirements
What we're looking for
•3 years related industry experience and/or equivalent field work experience
•Knowledge of HVAC products preferred, but not required
•Ability to communicate with customers over the telephone, email and/or in person
•Good listener with the ability to assess customer need
•Goal driven, action oriented, self-motivated
•Able to deal with a variety of people and situations in a positive and open minded manner
•Well organized and represent the company in a professional manner
•Related degree is a plus
What's in it for you
•Performance based competitive pay
•Quarterly incentive pay
•Benefits package for full-time employees - no waiting period!
•Retirement plan with a 6% company match
•PTO and Paid Holidays
•Opportunity for advancement
•Employee purchase program