What are the responsibilities and job description for the Account Services Representative position at Design Resources?
A well established Overland Park Company within the Collegiate Bookstore Market is looking to add to our Account Services Team. Experience in this market is highly desirable, but not a necessity. This fun, fast paced environment is looking for hardworking and energetic people to join our team!
We are seeking the right individual, to provide the highest quality of account services to external and internal customers, including but not limited to buyers, sales representatives, production artists, licensing and the merchandising teams.
Requirements:
- Strong Communication and Organization skills
- Ability to multi-task and perform in a fast-paced environment
- Detail oriented
- Comprehensive follow-through with the ability to document resolutions
- Creative problem solving
- Intermediate level of MS Excel and MS Word
- Database experience
- Minimum 2 years – Account Services experience
Responsibilities:
- Assist customers and reps in answering order status questions, resolve issues with art, or other related order issues
- Set up business partners, graphic numbers and assist entering orders in the SAP database when needed
- Issue credits when needed
- Handle return authorization and damaged goods inquires
- Coordinate with the art department to determine best graphic to meet the customer’s needs
- Work directly with the Licensing Team involving copy art and licensing approvals
We believe a complete benefit package is important and provides our employees with a level of comfort and security for themselves and their families. We offer a full range of benefits to our full-time associates: Health, Dental, Vision, Life, STD / LTD, Long Term Care, 401K with Employer Match, PTO (including Paid Holidays), Event Tickets and Employee Discounts.
