What are the responsibilities and job description for the Landscape Account Manager position at Design Works?
About Us:
Design Works Landscaping is a premier Landscape Architecture firm located in Hudson New Hampshire, operated by owners Jim & Jenn DiNovo since 2006. We are best known for customer satisfaction, excellent craftsmanship and level of service, and most importantly our company culture.
We offer services such as
– Recurring maintenance including fine gardening, fertilizer subscriptions, mowing, etc.
– Landscape construction (check out our portfolio https://designworkslandscaping.com/our-work/ )
– Garden & Landscape designs for commercial and residential accounts
– Snow removal for commercial accounts including brine applications
About You:
We are looking for someone who is a ”people person” who genuinely enjoys solving problems, is well organized and detail oriented with a foundation of knowledge both in management and field work. We have carefully cultivated an excellent team that we are very proud of and look forward to working with each day, so an ability to add to this positivity based culture is a must.
Must be adaptable, great at task management and have a solid understanding of the level of priority with each task and how this can change over the course of the workday. This position is fast paced and requires a great level of skill in communication, attention to detail and problem solving. This would be a great opportunity for someone who loves a challenge and can work well with a team to achieve excellent results.
Responsibilities:
- Visit customers, get to know our accounts well, have a great understanding of our contracts, how they work and what each customer receives.
- Regular communication with customers is important, making sure they feel heard and their requests are completed promptly while following our estimation process.
- Conduct regular property inspections, look for opportunities to sell additional services and to better meet our customers’ expectations of a fantastic looking property.
- When visiting properties, completing quick rounds of fertilizer and pesticide applications. Help train staff in this skillset as well.
- Communicate with managers and team members efficiently, helping coordinate scheduling of additional services and upsells.
- Create daily route lists and schedules for recurring services, monitor staff to ensure quality results and help staff learn how to achieve better results through positive reinforcement and considerate redirections.
- Re-sign customers at yearly contract renewals, negotiate pricing and sell additional services.
- Take the time to train team members on best practices in landscape maintenance, safety protocols and equipment operation.
- A snow region will be assigned to this manager in the southern NH area. The manager will work with a team of snow operators to manage snow removal and ice control. Responsibilities include regular phone calls and dispatching to team plus answering calls/texts from customers.
- Some field work will be required, we have a full and strong team but you may need to help demonstrate and lead the team by being an example of how to complete work properly in the field.
Qualifications:
- NH Fertilizer/Pesticide applicator & supervisory license required.
- Proven experience in a similar role with strong references available.
- Degree/associate’s in management or relevant field preferred.
- Ability to speak Spanish is a huge plus.
- Previous use of LMN software would be awesome but not required
- Previous landscaping and/or construction experience required.
- Proficiency in landscape maintenance, including lawn care, tree care, gardening, and irrigation is a plus
- Snow removal experience required.
- Communication skills through writing, phone calls, emails, etc. is a must.
- Adaptability is extremely important, must be able to “go with the flow” and can adapt to changing demands of customers.
- Strong business development skills required.
Benefits, and why you should work with us:
We pride ourselves on having a happy, strong, and reliable team, and we have achieved this through providing competitive pay, financial incentives throughout the year, company outings and consistent rewards for great work. As a family owned business we have been able to fine tune our employees experience and continue to provide an industry leading experience for all that work at Design Works. We know you will find this to be true when you come to work with us and hope to continue to grow in this area.
- Generous PTO
- Profit sharing bonus 3x per year
- Health & Dental
- IRA with company matching
- Competitive pay with many opportunities for advancement
- Retirement plan
- Flexible schedule
- Relaxed atmosphere, no micromanaging or nit picking, especially with excellent performance
- Education advancement opportunities
- Career planning and development
Job Type: Full-time
Pay: $65,000.00 - $100,000.00 per year
Schedule:
- Monday to Friday
- No weekends
- Overtime
Work Location: In person
Salary : $65,000 - $100,000
