What are the responsibilities and job description for the Sales Representative / Customer Service position at Designs by Aaron (Fine Jewelery)?
Job Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your primary responsibility will be to address customer inquiries, resolve issues, and ensure a positive experience with our products and services. The ideal candidate will possess strong communication skills, a customer-centric attitude, and the ability to work efficiently in a fast-paced environment.
Duties
- Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
- Provide accurate information about products and services to assist customers in making informed decisions.
- Handle outbound calling to follow up on customer feedback or inquiries.
- Analyze customer needs and provide tailored solutions to enhance satisfaction.
- Maintain detailed records of customer interactions and transactions in our computerized system.
- Process cash handling transactions accurately and securely.
- Demonstrate excellent phone etiquette while communicating with customers.
- Collaborate with team members to improve service delivery and resolve complex issues.
Experience
- Previous experience in a customer service role is preferred but not required.
- Bilingual candidates are encouraged to apply, as additional language skills can enhance communication with diverse customers.
- Familiarity with office procedures and sales techniques is a plus.
- Strong analytical skills to assess customer needs effectively.
- Proficiency in using computer systems for data entry and record management.
- A positive attitude and willingness to learn are essential for success in this position.
Join us in delivering outstanding service that makes a difference!
Job Type: Full-time
Pay: From $18.00 per hour
Benefits:
- 401(k) matching
- Flexible schedule
- On-the-job training
- Paid time off
- Parental leave
- Professional development assistance
Shift:
- Day shift
Work Location: In person
Salary : $18
