Overview
We are seeking a highly motivated and experienced Operations Manager to oversee daily operations, drive business growth, and enhance overall efficiency. The ideal candidate is a strategic thinker, a proactive problem-solver, and a strong leader with a deep understanding of healthcare operations, business development, and financial management . They must be self-driven , possess exceptional attention to detail , and excel in hospitality, sales, and collections while maintaining a concierge-level approach to patient service.
Key Responsibilities
Operational Leadership & Process Improvement
- Lead and manage daily operations to ensure efficiency and effectiveness across all departments.
- Develop and implement strategic plans that align with the company’s objectives.
- Identify and execute process improvements to enhance workflow, productivity, and cost efficiency.
- Establish key performance indicators (KPIs) to measure success and implement corrective actions when needed.
- Ensure compliance with healthcare regulations, HIPAA, and internal policies .
Business Development & Sales
Develop and execute strategies to grow membership enrollment and increase patient retention.Identify new revenue opportunities , including service expansion and community partnerships.Oversee marketing initiatives , community outreach, and promotional events to attract and retain patients.Track sales performance metrics and adjust strategies to optimize business growth.Financial Oversight & Collections
Monitor profit and loss statements to make data-driven financial decisions.Manage billing, collections, and financial reporting , ensuring a strong revenue cycle.Oversee membership payment processing , outstanding balances, and patient financial agreements.Analyze financial data to identify cost-saving opportunities and maximize profitability.Hospitality & Patient Experience
Foster a concierge-level service environment , ensuring an exceptional patient experience .Train and mentor staff on hospitality-driven communication and service excellence .Oversee front-desk operations, patient scheduling, and check-in / check-out processes .Implement best practices to enhance patient satisfaction and loyalty .Team Leadership & Performance Management
Supervise and mentor staff, providing guidance, support, and performance evaluations .Ensure a positive and collaborative work culture that aligns with the organization’s mission.Provide ongoing training to enhance staff efficiency and professional development.Oversee project management initiatives , ensuring timely completion within budget constraints.This position will also be required to take on any additional task as directed by COO and Owner.Qualifications & Skills
Experience : Minimum 3-5 years in healthcare operations, medical office management, business development, or hospitality .Education : Bachelors degree in Healthcare management, Business, Nursing, or related field.Leadership : Strong ability to manage teams, mentor staff, and drive performance .Financial Acumen : Expertise in budgeting, collections, and revenue cycle management .Business Development : Proven experience in sales, membership growth, and marketing strategies .Technology : Proficiency in EHR systems, billing software, and Microsoft Office Suite .Self-Driven & Strategic : Ability to work independently , solve problems, and implement scalable solutions.Concierge-Level Service Orientation : Strong focus on patient satisfaction and hospitality-driven care .Why Join Us?
Competitive salary and Generous time offOpportunity to shape and grow within an innovative healthcare model.Collaborative and supportive work environment with room for professional development.
