What are the responsibilities and job description for the Service Manager position at DESOTEC - US?
DESOTC IS HIRING IN HOUSTON!!! IMMEDIATE OPENING!!!
The Service Manager is responsible for overseeing all operational aspects of the service team, ensuring compliance, delivering excellent customer service, and managing business performance within the designated Hub/Region. This role requires strong leadership skills, business acumen, and a commitment to safety and compliance standards.
Key Responsibilities:
- Collaborate with the Quality, Environmental, Safety, and Health (QESH) department to ensure compliance with all regulatory and company standards.
- Participate in the development of budgets and manage expenses effectively.
- Translate customer requirements into actionable operational plans.
- Lead planning and scheduling activities for service personnel in the Hub/Region.
- Manage company assets and oversee maintenance activities.
- Provide exceptional customer service and address client needs promptly.
- Partner with Human Resources to handle employee performance and address any personnel issues.
- Assist in the development and maintenance of key performance indicators (KPIs).
- Ensure compliance for all team members, including required certifications (e.g., TWIC, DOT, background checks, and safety training).
- Completes other duties as necessary to support the team and organizational objectives, as directed by the supervisor.
Organizational Impact and Leadership:
- Oversee Hub/Region operations and personnel management.
- Collaborate with Sales Engineers on client visits, job assessments, and customer reviews.
- Develop employee skills and build a talent pipeline for future leadership roles.
- Serve as the safety and compliance leader for the Hub/Region.
Qualifications:
- Proven business acumen with 3-5 years of experience in technical troubleshooting and issue resolution.
- Demonstrated leadership experience with a minimum of three years in a supervisory or managerial role.
- Strong problem-solving skills with the ability to resolve customer conflicts effectively.
- Proficiency in standard business software (e.g., Microsoft Office Suite, Teams, ERP systems).
- Excellent communication skills, with the ability to engage with all levels of the organization and provide coaching and guidance.
- Experience in managing DOT Fleet and ensuring DOT compliance is preferred.
Driving and Travel Requirements:
- Must be able to safely operate a company vehicle and maintain a clean driving record.
- Annual Motor Vehicle Report (MVR) background check required.
- Ability to travel 50% or more within the region, including potential overnight travel.
Education and Experience:
- Bachelor’s degree is strongly preferred, alternatively, a technical degree, relevant military experience, or equivalent industry experience may be considered in lieu of a formal degree.
Job Type: Full-time
Pay: $100,000.00 - $120,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Shift:
- Day shift
Work Days:
- Monday to Friday
- Weekends as needed
Work Location: In person
Salary : $100,000 - $120,000
