Coastal Provisions F&B Manager (Department Head)

Organization- Wild Dunes Resort

Summary

We seek an experienced Restaurant Manager as the Department Head to oversee Coastal Provisions Restaurant!

Summary: The Restaurant Manager oversees assigned Food & Beverage outlets to ensure optimum performance, exceptional guest service, and maximum profitability of all functions. S/he will train and motivate staff to exceed goals. The Restaurant Manager must have strong communication and analytical skills.

The Restaurant Manager shall always strive to provide exceptional service to internal and external guests. S/he will be responsible for exemplifying the Wild Dunes Resort Culture and promoting Wild Dunes Resort as both the Destination and Employer of Choice!

Essential Job Functions:

• Maintains a commitment to customer service and guest satisfaction
• Leads and supervises the outlets' team
• Prepares forecasts and reports and assists in the development of the food & beverage budget
• Ensures physical atmosphere and cleanliness of the restaurant, including inspecting tabletops and side stations
• Takes initiative to develop and execute new promotions, events, etc.
• Conducts monthly staff meetings to include ongoing training and safety classes
• Works with culinary to create new food menus responsive to the local market
• Enforces high standards of hygiene and sanitation within the outlets
• Tracks payroll and revenue daily
• Ensures the security of monies, credit, and financial transactions
• Establishes par levels for supplies and equipment
• Supervises the performance, attendance, attitudes, appearance, and conduct of the team
• Implements strategies to continually improve revenues
• Recommends discipline and/or termination when appropriate of Colleagues
• Takes a proactive approach to coaching and counseling
• Attends appropriate resort, division, and department meetings
• Resolves guest issues promptly and with great care and effectiveness
• Maintains a strong knowledge of hospitality trends, mainly food & beverage
• Utilizes labor management tools to schedule and control labor costs
• Maintains up-to-date working knowledge of all resort amenities as well as any special events
• Interacts with resort staff in a professional manner, assisting other departments with necessary information
• Communicates all pertinent information to the outlets' team
• Maintains a constant awareness of safety issues (i.e., broken glass, frayed electrical cords, leaks, broken locks, and reports suspicious persons). Reports all safety incidents to the on-duty supervisor.
• Maintains a professional appearance. Follows all Wild Dunes Resort dress code standards
• Remains alert, courteous, and helpful to the guests and colleagues at all times
  
  

The Colleague is held accountable for all duties of this job and other duties as assigned.

Qualifications

Experience & Education:

• High school diploma, GED, or the equivalent work experience required
• Two- or four-year degree in the field of choice preferred
• At least three years of supervisory food and beverage experience required
• Prior Four or Five Diamond experience preferred
  
  

Job Requirements:

• Must be authorized to work in the United States
• Must be able to read, write and speak English
• Must be at least 21 years of age
• Must have excellent leadership skills
• Must be a positive example for staff
• Ability to work a flexible schedule that may include evenings, weekends, and holidays
• Must have the ability to deal effectively and interact well with the guests and Colleagues
  
  

Working Conditions:

• Must be able to stand and walk throughout the shift
• Must be able to occasionally lift and carry up to 25 lbs at shoulder height and push/pull up to 75 lbs
• Must be able to perform simple grasping, fine manipulation, and repetitive hand & arm movements frequently; squeezing and overhead reaching occasionally