What are the responsibilities and job description for the Luxury Travel Concierge (Remote) position at Destination Knot?
We are seeking an organized, detail-oriented, and customer-focused individual to join our team as an All-Inclusive Resort Coordinator. In this role, you will specialize in curating seamless, luxurious all-inclusive resort experiences for clients seeking relaxation, adventure, and exceptional service. You will work closely with clients to understand their preferences and design tailor-made vacations at the finest all-inclusive resorts around the world.
Key Responsibilities:
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Key Responsibilities:
- Personalized Resort Planning: Collaborate with clients to understand their vacation preferences, needs, and budget, and create customized all-inclusive resort experiences that exceed their expectations
- Resort Selection & Recommendations: Provide expert advice on the best all-inclusive resorts based on client preferences, whether they are looking for family-friendly amenities, adults-only escapes, or destination-focused experiences
- Itinerary Creation: Curate complete itineraries that include resort accommodations, on-site activities, dining options, excursions, and special experiences, ensuring a stress-free and memorable vacation
- Vendor & Resort Relations: Build and maintain strong relationships with resort managers, staff, and other local vendors to ensure seamless booking, exclusive offers, and top-notch service for clients
- Logistics Coordination: Handle all aspects of the trip, including flights, transfers, room upgrades, and special requests, to ensure every detail of the client's all-inclusive resort experience is flawless
- Client Communication & Support: Maintain clear communication with clients before, during, and after their trip, offering assistance with any changes, questions, or requests to guarantee their satisfaction
- Problem Solving: Address any issues or changes in the itinerary promptly and professionally, finding solutions that maintain a positive and stress-free experience for the client
- Trend Awareness: Stay updated on the latest resort offerings, special promotions, and industry trends to offer fresh, exciting options to clients and enhance their travel experiences
- Proven experience in hospitality, resort coordination, or customer service
- Knowledge of top all-inclusive resorts and luxury accommodations worldwide
- Strong communication skills, with the ability to build lasting relationships with clients and resort partners
- Exceptional organizational and multitasking skills to manage multiple itineraries at once
- A passion for travel, luxury experiences, and helping clients enjoy worry-free vacations
- Ability to work independently, utilizing digital tools for research, booking, and client communication
- Previous experience in coordinating group or family vacations is a plus
- Competitive compensation with performance-based incentives
- Opportunities for growth and career advancement
- Exclusive access to resort deals, packages, and travel perks
- A dynamic, collaborative work environment that values creativity and client satisfaction
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