Patient Navigator

This is an entry level position. The Patient Navigator must possess strong written and verbal communication skills; with the ability to problem solve while showing compassion and have crisis management capabilities. The ideal candidate for this position must be culturally sensitive and committed to working with clients from various backgrounds including those with serious illnesses, addictions, disabilities, and varying socio-economic levels. In addition, the candidate must be organized, have conflict resolution skills, and have a good understanding of government programs, support networks, community resources.

LGBTQ Friendly is a must!

Primary Duties and Responsibilities:

• · Contact patients over the phone to assist in setting up health and wellness appointments as well as Destination Tomorrow appointments and provide reminder phone calls prior to every appointment.
• · Work with patients, providers, and Destination Tomorrow care team to set goals for patient’s care.
• · Provide navigation for patient by addressing any logistical barriers, scheduling complications, childcare needs, etc. that would prevent a patient from showing up at their appointment.
• · ABLE TO WORK FLEXIBLE HOURS, including some weekend availability.
• · Address any relevant insurance concerns or issues by connecting patients with appropriate resources and team members.
• · Assist patient in connecting with necessary supportive care services, psychosocial and palliative care, and social work.
• · Provide education about Destination Tomorrow services, and when appropriate, assist patient in connecting with care to those services team about available services and resources to support participation.
• · Provide culturally sensitive services to patients from different cultures.
• · Accompany/escort patients to specialty services when needed to provide support and advocacy. Be able to present the Support Services team and Destination Tomorrow at various outreach and engagement activities.
• · Maintain regular communication with the patient’s providers through clinical messages in EPIC and via emails, phone calls, and case review meetings.
• · Refer to internal or external case management services when other issues are identified (i.e. hunger issues, domestic violence issues, etc.)
• · Provide advocacy, patient education, and support in accessing community-based and hospital-based programs.
• · Document every intervention into the appropriate electronic medical/filing record (Titanium, AIRS etc.)
• · Develop and maintain a strong working relationship with the Support Services Team
• · Work with medical interpreters to reach patients of other languages.
• · Produce mid-year and end-of-the-year reports on program activities compiling data from data bases and writing up case examples. Be involved in evaluation and research activities in the program as needed.
• · Make home visits when needed to re-engage clients into care

Minimum Requirements:

Previous training in homeless related social service systems preferred.

Experience working with LGBTQ , HIV/AIDS diagnosed individuals and sexually exploited adults.

All positions require pre-employment criminal record checks and may require a drug screening. Destination Tomorrow is an equal opportunity employer. For more information, please visit our website at www.destinationtomorrow.org. Destination Tomorrow pays for half of your insurance, 50/50 split.

Job Type: Full-time

Pay: $40,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Work Location: In person

Salary : $40,000