What are the responsibilities and job description for the Sales Support Specialist position at Destiny Packaging LLC?
Job description
Job Overview
We are seeking a Sales Support Representative to join our team. This role is essential in providing support to our sales staff, ensuring smooth operations, and enhancing customer satisfaction. The ideal candidate will possess strong customer service skills, attention to details and excellent organization skills. A Sales Support Representative will assist customers by taking and entering orders, utilizing ERP system, interacting and working with our internal teams including sales, procurement, warehouse & shipping, and management as required to ensure our customers’ needs are met.
Responsibilities:
- Provide our clients with high level customer service meeting/exceeding their needs.
- Enter orders accurately into the system, checking for item accuracy and pricing.
- Complete administrative work, following up with suppliers or getting back to customers, interaction with warehouse and logistics team.
- Respond in an efficient and timely manner to inquiries and requests relating to our various products.
- Help with maintaining accurate inventory reports for each customer's account.
- Must be able to work with minimal supervision, while being proficient and working in a team environment.
Requirements:
- Minimum 1-2 years previous customer service experience.
- Proficient in dealing with escalated customer service situations.
- Experience in a distribution environment preferred.
- Ability to work under pressure, multitask with meticulous follow up and tight deadlines.
- Solid crisis management, problem solving, administrative and organizational skills required.
- Excellent communication skills, both verbal and written.
- Fast learner with initiative and a great work attitude.
- Strong Computer Skills, including Microsoft Office and Windows based software.
Join us in this exciting opportunity where you can contribute to our growth while developing your career in sales support!
Job Type: Full-time
Pay: $22.00 - $25.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Schedule:
- Day shift
Work Location: In person
Salary : $22 - $25
