What are the responsibilities and job description for the Hybrid Scheduling Coordinator position at DESTINYS CARING HANDS LLC?
Benefits:
- Free food & snacks
- Tuition assistance
- Wellness resources
Job Title: Hybrid Scheduling Coordinator
Location: Mishawaka Office (with partial remote flexibility)
Status: Part-Time or Full-Time | Hybrid (On-site Remote)
Reports To: Director of Operations
Pay Rate: $12.00 – $14.00 per hour, based on experience
Location: Mishawaka Office (with partial remote flexibility)
Status: Part-Time or Full-Time | Hybrid (On-site Remote)
Reports To: Director of Operations
Pay Rate: $12.00 – $14.00 per hour, based on experience
Position Overview
The Hybrid Scheduling Coordinator plays a vital role in managing the day-to-day scheduling needs of clients and caregivers across all programs, including In-Home Care, IHCC, Home Delivered Meals, and the Adult Day Center. This position blends remote flexibility with key in-office tasks and requires strong organization, communication, and problem-solving skills.
Key Responsibilities
Scheduling and Coordination
- Create and adjust caregiver/client schedules in AxisCare and Google Calendar
- Monitor call-offs, shift changes, and caregiver availability
- Match clients with appropriate care aides based on skill, location, and client preferences
- Coordinate coverage for IHCC visits, Adult Day Center, and transportation when needed
- Confirm shifts daily with staff and monitor for EVV compliance and missed clock-ins
- Email, call, or text reminders to caregivers to ensure shift coverage
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Check in weekly with Home Delivered Meal clients to collect orders, dietary needs, and preferences
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Coordinate and input meal delivery schedules directly into calendars and notify drivers
Administrative Duties
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Run daily Medicaid eligibility reports to ensure all clients are active in the Medicaid portal
- Maintain and update scheduling reports (weekly, monthly, and daily)
- Send out open shift announcements via Band and Email
- Track caregiver compliance (credentials, training, expired documents) in AxisCare
- Update client profiles with scheduling preferences and care notes
- Support the Director in planning monthly rotation schedules, events, and back-up coverage
- Maintain after-hours and weekend on-call availability on a rotating basis (as assigned)
Communication and Reporting
- Document all shift updates, attendance, and call-offs in AxisCare with correct tags
- Collaborate with the Office Coordinator to ensure accurate file maintenance
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Attend weekly virtual meetings with department managers to discuss scheduling concerns, coverage gaps, and system improvements
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Be present in-office once a month for team meetings and system updates
- Provide timely updates to the Director on high-risk scheduling concerns or issues
Skills and Qualifications
- High School Diploma or equivalent required; Associate's or higher preferred
- Previous experience in healthcare scheduling or administrative support preferred
- Strong working knowledge of Google Workspace, AxisCare, and RingCentral
- Excellent organizational, communication, and customer service skills
- Ability to handle fast-paced changes, multitask, and remain calm under pressure
- Must be detail-oriented, HIPAA-compliant, and deadline-driven
- Ability to work both independently and as part of a collaborative team
Schedule
- Hybrid: Remote In-Office
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Required In-Office: Once a month for team meetings or project needs
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Weekly: Virtual meetings with department managers
- Flexible hours based on part-time or full-time availability
- May include rotating after-hours and on-call duties
Perks
- Hybrid flexibility with remote options
- Collaborative and compassionate team culture
- Training and development opportunities
- Opportunity for growth into Lead Scheduler or Staffing Manager role
- Involvement in multi-service coordination for a growing care agency
Flexible work from home options available.
Salary : $12 - $14
