EOE Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
Description
Hourly Wage Range : $14.66- $19.81
- This role is exclusively on-site , requiring daily commutes to the office. Therefore, candidates must reside in the Detroit / Metro-Detroit area before employment
MISSION STATEMENT
Our mission is to return the city's blighted and vacant properties to productive use. We utilize a variety of Sales programs to make homeownership and land purchases accessible to Detroiters. Plus, we take our commitment to revitalization one step further with our Compliance and Nuisance Abatement programs, requiring renovation and occupancy to improve neighborhoods, eliminate blight, and combat real estate speculation. The Detroit Land Bank Authority works directly with individual buyers, as well as Community Partner organizations and developers for projects big and small.
ABOUT THIS OPPORTUNITY
Join our team and be a catalyst for positive change! We are seeking a dynamic individual passionate about community building, enrichment, and development to contribute to our mission of enhancing the quality of life in our vibrant and diverse community.
Customer Service Representative I interacts; face-to-face, via telephone, and e-mail with clients; providing them with information to address inquiries and / or resolve complaints regarding Detroit Land Bank Authority programs and services.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Serve clients via telephone, email, chat or face-to-face interaction. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep detailed records of customer interactions within CRM (Salesforce)Exceptional customer service skills with ability to retain knowledge, pay attention to detail, organizational skills, flexibility, friendliness, calm under pressure, and effective communicationAnswer inquiries by clarifying client needs; researching, locating, and providing answers to inquiries, fulfilling requests; maintaining database to record all client activitiesAbility to de-escalate interactions with clients and maintain a peaceful work environmentAbility to follow instructions, communication procedures, guidelines and policiesAssist clients on lobby computer kiosks and with company website navigationResolve problems by clarifying issues with other departments; escalating unresolved concerns to department managementEffectively present information and respond to questions from department managers regarding client inquiries / concernsUse discretion to trouble-shoot website technical issues and determine if a website technical issue should be escalated.Assist customers with creating online accounts and providing technical support for online account issues, using remote support softwareMust possess exceptional interpersonal skills and be able to handle sensitive and confidential situations and documentationPerform other related duties as assignedQUALIFICATIONS
One year of customer service experienceHigh School Diploma or GED equivalentAbility to type and operate standard office equipmentKnowledge of customer service practices and principlesMeticulous and thorough with a strong attention to detailGood time management skills and ability to multi-taskGood telephone and listening skillsGood oral and written communication skillsGood problem-solving skillsGood data entry and proofreading skillsMust be highly flexible and have the skill to work in a fast-paced, dynamic environment where priorities, demands and timelines can shiftBasic knowledge of Microsoft Office Suite (Word, Excel, Outlook)Must pass a background checkBENEFITS & PERKS
Paid Holidays, Sick Days & CTOHealth Benefit : Medical / Blue Cross Blue Shield, vision, dental, EAP and short-term disabilityFree ParkingComplimentary Beverages (water, tea, coffee etc.)Retirement Savings Plan (457-B)Certification reimbursement / License renewal reimbursementAN EQUAL OPPORTUNITY EMPLOYERThis position is currently accepting applications.
Salary : $15 - $20
